Denett Jones
Gilbert,AZ
Summary
Detail oriented, thrives in a team dynamic, people orientated. emotional intelligence, empathy, and professionalism. Exceptional communication and critical thinking abilities. strong interpersonal and leadership skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
Chandler, AZ
12.2023 - 12.2025
- Pharmacy contact center, Managed 60-100 inbound and outbound calls daily, delivering quick accurate, and empathetic assistance.
- Handling medical records.
- Abide by HIPAA guidelines.
Personal Caregiver
ITC Personal In-Home Care, LLC
Mesa, AZ
07.2016 - 06.2025
- Worked with Children and young adults with disabilities.
- Teaching them day to day activities household cleaning, using the computer, getting dressed, personal hygiene, school homework.
- Update and maintain state required forms on clients' progress toward goals.
Toddler Teacher
New Horizons Little Learners
Tempe, Arizona
06.2022 - 11.2022
- Developed engaging lesson plans for toddlers that encourage exploration and creativity.
- Implemented age-appropriate activities to enhance cognitive and physical skills.
- Collaborated with parents to discuss child progress and address concerns effectively.
- Organized classroom materials and resources to facilitate learning experiences efficiently.
- Provided emotional support for young children who are adjusting to being away from home.
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
- Adhered strictly to safety guidelines established by state regulations including proper storage of hazardous materials.
- Maintained accurate records of student progress and development.
- Supervised circle time, free play, outside play, and learning and developmental activities.
Home Health Aide
Hatch Haven LLC
Gilbert, AZ
11.2017 - 03.2020
- Working with Adults with disabilities in center and in-home.
- Assisting with cleaning, cooking.
- Transportation for appointments/shopping.
- Assist with dressing/hygiene.
- Companionship.
Caregiver
Courtyard Towers Senior Living
Mesa, AZ
10.2015 - 07.2016
- Assistant residents with help with ADL's.
- Transport to and from diner for meals.
- Help keep living space safe and clean.
- Answer calls in a timely manner.
- Keep daily reports updated.
Infant/Toddler Teacher
All Together Now Preschool
Mesa, AZ
04.2013 - 06.2015
- Planning and implementing age appropriate lesson plans weekly.
- Maintain records of children's development and behavior management strategies.
- Keeping good communication with parents daily.
- Maintaining clean classrooms.
- Maintaining a happy, safe fun environment.
- Closing down the room.
- Facilitated engaging learning activities for toddlers in a nurturing environment.
- Developed age-appropriate lesson plans to support cognitive and social growth.
- Collaborated with parents to discuss children's progress and address concerns.
- Maintained a safe and clean classroom environment for optimal learning experiences.
- Encouraged creativity through art projects, music, storytelling, dramatic play.
Education
High School Diploma -
Dobson High School
Chandler, AZ05.2007
Skills
- Interpersonal skills
- Customer communication
- Medical office experience
- Written communication
- Patient care
- Computer literacy
Time management
- Customer service
- Developmental disabilities experience
- Organizational skills
- Typing proficiency
- CPR certification
- First aid certification
- Computer operation
- Patient interaction
- Phone etiquette
- English proficiency
- HIPAA compliance
Certification
- Caregiver, Present
- Drivers License, Present
- CPR/First Aid, Present
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Pharmacy Customer Service Representative
Walgreens
12.2023 - 12.2025
Toddler Teacher
New Horizons Little Learners
06.2022 - 11.2022
Home Health Aide
Hatch Haven LLC
11.2017 - 03.2020
Personal Caregiver
ITC Personal In-Home Care, LLC
07.2016 - 06.2025
Caregiver
Courtyard Towers Senior Living
10.2015 - 07.2016
Infant/Toddler Teacher
All Together Now Preschool
04.2013 - 06.2015
High School Diploma -
Dobson High School