Denetta Jones-Highbaugh
Oakland,CA
Summary
Motivated customer service specialist with over 4 years of retail experience in a fast-paced, team-based environment.
Enthusiastic educator with a strong background in classroom support and student-centered learning. Skilled in problem-solving and maintaining discipline, contributing to a safe and engaging learning atmosphere for diverse learners.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Oakland Unifed School District Laurel Preschool
Oakland,CA
08.2024 - Current
- Supported classroom activities by assisting educators with lesson implementation and student engagement.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Enforced rules and instructions to maintain discipline.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Took part in professional development workshops to boost skills.
- Supported classroom activities by assisting teachers in lesson preparation and student engagement.
- Led small group activities focused on enhancing literacy and numeracy skills among preschool children.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Operations Dispatch Lead/Office Administrator
Mills College Northeastern University
Oakland, CA
02.2022 - 08.2024
- Monitored security systems and responded to alarms, ensuring rapid incident resolution.
- Coordinated communication between security personnel and emergency services during critical situations.
- Managed dispatch logs and incident reports, maintaining accurate records for investigations.
- Collaborated with management to refine emergency response procedures, enhancing overall safety protocols.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Conducted needs assessments to identify skill gaps and training requirements across departments.
- Trained new hires to perform cross-training exercises with experienced workers.
- Completed bi-weekly payroll for 25 employees.
Assistant Teacher
Mills College-Children School of Northeastern
Oakland, CA
08.2019 - 02.2022
- Collaborated with educators to assess individual student needs and tailor instructional strategies.
- Supported classroom management by maintaining a positive learning environment for diverse learners.
- Guided children in daily activities, promoting independence and self-confidence.
- Maintained a tidy and clean classroom consistent with safety and health standards.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Organized engaging circle time sessions that included songs, movement activities, and collaborative games for strengthening social skills.
- Took part in professional development workshops to boost skills.
Assistant Store Manager
Charming Charlies
Alameda, CA
04.2014 - 08.2019
- Led daily operations, ensuring compliance with company policies and standards.
- Developed training materials for new hires, streamlining onboarding processes and improving retention rates.
- Worked with the management team to implement the proper division of responsibilities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and developed team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Education
Associate of Applied Science - Child Development
Merritt College
Oakland, CA04-2020
Associate of Arts - Sociology
College of Alameda
Alameda, CA05-2012
Skills
- Exceptional customer service
- Active listening skills
- Skilled problem solver
- Multi-line phone talent
- Classroom support
- Student engagement
- Parent-teacher communication
- Student-centered learning
- Cooperative learning experience
- Positive reinforcement
Accomplishments
- Managed more than five customers during demanding sales events in an effective and gracious manner.
Timeline
Paraprofessional
Oakland Unifed School District Laurel Preschool
08.2024 - Current
Operations Dispatch Lead/Office Administrator
Mills College Northeastern University
02.2022 - 08.2024
Assistant Teacher
Mills College-Children School of Northeastern
08.2019 - 02.2022
Assistant Store Manager
Charming Charlies
04.2014 - 08.2019
Associate of Applied Science - Child Development
Merritt College
Associate of Arts - Sociology
College of Alameda