Denette Wilkes
Maxim Healthcare
Cañon City,CO
1
Language
1
Certification
12
years of professional experience
Dedicated CNA skilled in patient care, vital signs monitoring, and education. Committed to maintaining confidentiality and ensuring comfort while promoting dignity in daily activities.
Work History
CNA
1 Year 2 Months- Assisted nursing staff with patient assessments and vital sign monitoring to enhance care quality.
- Provided compassionate personal care to patients, ensuring comfort and dignity during daily activities.
- Maintained accurate patient records, documenting medical history and changes in condition for effective communication.
- Educated patients and families on health management strategies, fostering understanding of care plans and procedures.
- Implemented infection control measures to maintain a safe environment for patients and staff within healthcare settings.
- Advocated for patient needs by effectively communicating concerns to healthcare teams, enhancing overall patient satisfaction and outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Data Manager III
4 Years 2 Months- Oversaw data integrity and accuracy across multiple databases to guarantee reliable reporting.
- Designed and executed data management processes to optimize operational workflows.
- Facilitated collaboration with cross-functional teams to define requirements for data analysis projects.
- Executed comprehensive audits of datasets to ensure data integrity and accuracy.
- Managed data integrity and accuracy across multiple databases to ensure reliable reporting.
- Developed and implemented data management processes to streamline operations and enhance efficiency.
Technical Lead
11 Months- Resolved technical issues by troubleshooting software and hardware problems for diverse customer inquiries.
- Provided exceptional customer service by maintaining a positive and professional demeanor during interactions.
- Collaborated with team members to streamline support processes, improving response times for escalated cases.
- Analyzed common support tickets to identify trends, contributing to proactive problem-solving initiatives.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Senior Lead Technician
3 Years 11 Months- Directed customer service team to deliver quality support and comply with company policies.
- Developed training programs for new hires, enhancing onboarding efficiency and performance outcomes.
- Monitored key performance indicators, driving continuous improvement in service delivery and customer satisfaction.
- Resolved complex customer inquiries, utilizing advanced problem-solving skills to enhance client relationships.
- Conducted regular team meetings to align on goals, share best practices, and foster a positive work environment.
- Mentored junior representatives, cultivating a culture of knowledge sharing and professional growth within the team.
Medical Assistant
1 Year 11 Months- Administered medications and treatments under physician directives, ensuring patient safety and compliance with protocols.
- Assisted in patient assessments, documenting vital signs and medical histories accurately for optimal care planning.
- Coordinated scheduling of home health visits, optimizing routes to enhance service delivery efficiency.
- Trained new staff on clinical procedures and best practices, fostering a culture of continuous learning and improvement.
Education
Bachelor of Science - Devry University
Skills
Patient care
Vital signs monitoring
Medication administration
Basic life support
Infection control
Feeding assistance
Bathing assistance
Dressing assistance
Time management
Attention to detail
HIPAA compliance
Maintaining confidentiality
Multitasking and organization
Problem-solving
Critical thinking
Compassion and empathy
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
CNA
Maxim Healthcare
06.2025 - CurrentRead More
Data Manager III
State of Colorado CDPHE
04.2021 - 06.2025Read More
Technical Lead
OpenTable
01.2020 - 12.2020Read More
Senior Lead Technician
Assurant Mortgage Solutions
01.2016 - 12.2019Read More
Medical Assistant
Home Health Private Duty
02.2014 - 01.2016Read More
DeVry University
Bachelor of Science from Devry University
Read More