DENI BAFTIRI
ZAGREB
Summary
Dedicated and ambitious marketing professional with 2 years of experience in sales ensuring client satisfaction.
Specialities include: meeting arrangements, upselling errand running, scheduling, preparation of necessary documentation, company-contacting via email and phone calls, recruitment and induction of employees into the organization. Eager to gain new knowledge and additional experience in the field of human resources.
Overview
3
3
years of professional experience
Work History
Sales Representative
Interstaff Service D.o.o.
11.2024 - Current
- Enhancing client satisfaction by addressing concerns promptly and providing exceptional service.
- Expansion of customer base through cold calling, networking, and relationship building.
- Contacting mainly construction companies and arrangement of the documents such as work and residency permits for foreign workers.
- Creating working visas
- Searching and organising foreign workers of different profession fields on demand of the client.
- Scheduling weekly meetings with clients
Sales Promoter
Sizis D.o.o.
10.2023 - 01.2024
- Successful management of sales promotions for Philips small appliances devices
- Increasing brand recognition and sales volume
- Boosting sales performance through effective communication with potential consumers of promotional offers and persuasive selling techniques.
- Providing coupons, product samples and informational brochures to customers.
- Setting up products for display before demonstration of their usage to the public.
Support Associate
Wolt Zagreb D.o.o.
05.2023 - 12.2023
- Responding to inquiries from users, restaurants, and suppliers via chat.
- Providing feedback, resolving escalations and technical issues, difficulties
- Maintaining and inviting user experience
- Monitoring employee and customer interactions to assess quality of service.
Translator
Alpha Concertum Gradnja D.o.o.
10.2021 - 01.2022
- Translation of medical documentation written in Albanian language and additional assistance in filling out other documents in the medical field written in Croatian language for construction workers.
- Explanation of all medical procedures and tests to the construction workers beforehand.
Education
Bachelor of Economics - Tourism And Travel Management
Algebra Bernays University
Zagreb10-2024
Skills
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Upselling and cross selling
Languages
Croatian
Native language
English
Advanced
C1
Albanian
Proficient
C2
Italian
Elementary
A2
Timeline
Sales Representative
Interstaff Service D.o.o.
11.2024 - Current
Sales Promoter
Sizis D.o.o.
10.2023 - 01.2024
Support Associate
Wolt Zagreb D.o.o.
05.2023 - 12.2023
Translator
Alpha Concertum Gradnja D.o.o.
10.2021 - 01.2022
Bachelor of Economics - Tourism And Travel Management
Algebra Bernays University
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