Deni Brotherton
Denver,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Walter's303 Pizzeria & Publik House
05.2021 - 09.2024
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service, set budgets and controlled expenses.
- Managed employee evaluations and established comprehensive employee training programs to develop skills, improve productivity and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Worked closely with the Kitchen Manager to develop training tools, hire employees, maintain kitchen standards according to the Health Department, develop lunch and dinner specials, control food costs, and control food costs.
General Manager
Viale Pizza & KItchen
09.2019 - 05.2021
- Managed budget implementations, employee reviews, training and schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
FOH Shift Lead
GOODONYA ORGANIC EATERY
06.2016 - 10.2019
- Completed store opening and closing procedures.
- Trained new and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Educated staff and customers on our unique restaurant that specialized in an Organic menu and catered to all different types of diets
Education
Bachelor of Science - Political Science
University of Colorado Denver
Denver, COSkills
- Efficient multi-tasker
- Effective leader
- Problem Resolution
- Staff Management
- Training, Development, Coaching
- Proficient in Toast POS System
- 7Shifts Scheduling
- R365 HR Tool
- Kitchen Experience
Certification
Serve Safe Manager Certified Colorado
Colorado TIPS Certified
Timeline
General Manager
Walter's303 Pizzeria & Publik House
05.2021 - 09.2024
General Manager
Viale Pizza & KItchen
09.2019 - 05.2021
FOH Shift Lead
GOODONYA ORGANIC EATERY
06.2016 - 10.2019
Serve Safe Manager Certified Colorado
Colorado TIPS Certified
Bachelor of Science - Political Science
University of Colorado Denver
Similar Profiles
Jasmine PlancarteJasmine Plancarte
Hostess & Server at Walter's 303 Pizzeria & Publik HouseHostess & Server at Walter's 303 Pizzeria & Publik House
Leslie Iredell-LyneLeslie Iredell-Lyne
Server at Publik Draft HouseServer at Publik Draft House
Ariana TsiahouridisAriana Tsiahouridis
Hostess at Tomato Tomato Pizzeria & Pour HouseHostess at Tomato Tomato Pizzeria & Pour House