Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
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Denia Tamplin

Fort Worth,TX

Summary

Solution-oriented Customer Service Specialist with 4 years of experience in a fast-paced tech environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Guard

Weiser Security Services
Dallas
08.2023 - 02.2024
  • Patrol the premises, Responded to alarms and emergencies, Bag checks, Reported incidents

Customer Service Representative

Neiman Marcus Group
Remote
10.2021 - 02.2023
  • Responded to customer inquiries by understanding inquiry, Oversee customer financial accounts and process customer adjustments, Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints., Use sales computer technology to maintain customer records and orders.

Customer Service Representative

Leading Edge Connections, LLC.
Remote
04.2021 - 10.2021
  • Took inbound calls and outbound calls to customers daily, Providing customer service with empathy and care, Processing orders, forms, applications, and requests.

Customer Service Rep II, Outbound

Cooke Consulting Group
Fort Worth, TX
01.2020 - 05.2020
  • Made outbound calls to potential clients to sell health insurance packages., Made outbound calls regarding billing and payments., Maintained and updated existing customer accounts as needed.

Cashier/Customer Service

Walmart
North Richland Hills, TX
10.2019 - 12.2019
  • Ringing up sales/returns and processing payments on computerized registers., Answer customer merchandise, promotional and policy inquiries as needed

United Healthcare Customer Service Representative

Teleperformance
Remote
01.2019 - 09.2019
  • Assisted members with questions about their medical or prescription benefits, Manage large amounts of incoming calls., Generate sales leads., Build sustainable relationships and trust with customer accounts through open and interactive communication.

Education

Certificate - Medical Assisting

Peloton College
Dallas, TX
03.2020

High school diploma - SCIENCE

Winfree Academy Charter School
Irving, TX
05.2019

Skills

  • Customer Service
  • Microsoft Office
  • Sales Experience
  • Computer Skills (5 years)
  • Windows (5 years)
  • Medical terminology
  • Phone etiquette
  • Security licensed

Certification

  • CPR/First Aid
  • Guard Card 09/01/23 - 08/01/25

Personal Information

Willing To Relocate: Anywhere

Awards

  • Awarded "Support Star" for exceptional customer feedback and maintaining top resolution rates for Q4 2021.
  • Awarded “special of recognition” in recognition of achievement in the Medical Assisting program, October 2019

Timeline

Security Guard

Weiser Security Services
08.2023 - 02.2024

Customer Service Representative

Neiman Marcus Group
10.2021 - 02.2023

Customer Service Representative

Leading Edge Connections, LLC.
04.2021 - 10.2021

Customer Service Rep II, Outbound

Cooke Consulting Group
01.2020 - 05.2020

Cashier/Customer Service

Walmart
10.2019 - 12.2019

United Healthcare Customer Service Representative

Teleperformance
01.2019 - 09.2019

Certificate - Medical Assisting

Peloton College

High school diploma - SCIENCE

Winfree Academy Charter School
Denia Tamplin