Solution-oriented Customer Service Specialist with 4 years of experience in a fast-paced tech environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Weiser Security Services
Dallas
08.2023 - 02.2024
Patrol the premises, Responded to alarms and emergencies, Bag checks, Reported incidents
Customer Service Representative
Neiman Marcus Group
Remote
10.2021 - 02.2023
Responded to customer inquiries by understanding inquiry, Oversee customer financial accounts and process customer adjustments, Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints., Use sales computer technology to maintain customer records and orders.
Customer Service Representative
Leading Edge Connections, LLC.
Remote
04.2021 - 10.2021
Took inbound calls and outbound calls to customers daily, Providing customer service with empathy and care, Processing orders, forms, applications, and requests.
Customer Service Rep II, Outbound
Cooke Consulting Group
Fort Worth, TX
01.2020 - 05.2020
Made outbound calls to potential clients to sell health insurance packages., Made outbound calls regarding billing and payments., Maintained and updated existing customer accounts as needed.
Cashier/Customer Service
Walmart
North Richland Hills, TX
10.2019 - 12.2019
Ringing up sales/returns and processing payments on computerized registers., Answer customer merchandise, promotional and policy inquiries as needed
United Healthcare Customer Service Representative
Teleperformance
Remote
01.2019 - 09.2019
Assisted members with questions about their medical or prescription benefits, Manage large amounts of incoming calls., Generate sales leads., Build sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Certificate - Medical Assisting
Peloton College
Dallas, TX
03.2020
High school diploma - SCIENCE
Winfree Academy Charter School
Irving, TX
05.2019
Skills
Customer Service
Microsoft Office
Sales Experience
Computer Skills (5 years)
Windows (5 years)
Medical terminology
Phone etiquette
Security licensed
Certification
CPR/First Aid
Guard Card 09/01/23 - 08/01/25
Personal Information
Willing To Relocate: Anywhere
Awards
Awarded "Support Star" for exceptional customer feedback and maintaining top resolution rates for Q4 2021.
Awarded “special of recognition” in recognition of achievement in the Medical Assisting program, October 2019