Denice Boxdell
Casa Grande,AZ
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. I am a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Known for handling high pressure and complex issues with attention to detail in a calm professional manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Monsoon Trucking LLC
Casa Grande, AZ
07.2025 - Current
- Oversee daily trucking operations, scheduling, and client communication.
- Manage business development, billing, contracts, and vendor relationships.
- Established and managed my team to individual and company goals.
- Helped scale the team to keep up with the companies growth.
Claims Associate
State Farm Insurance
Tempe, AZ
02.2024 - 03.2025
- Processed new claims across 14 states and handled high-volume calls.
- Issued payments, processed medical bills, and maintained claim documents.
- Provided coverage explanations and claim-related guidance.
- Resolved disputes by negotiating settlements between clients and service providers.
School Bus Driver
SCUSD Transportation
Sacramento, CA
09.2016 - 06.2022
- Safely transported students following district routes and procedures.
- Communicated with dispatch and supervisors via two-way radio.
- Maintained updated student and emergency records.
- Performed daily inspections and mileage documentation.
Skills
- Effective communication skills
- Slack and Excel
- Conflict resolution
- Team leadership
- Time management
- Attention to detail
- Performance evaluations
Certification
- Class B Commercial Driver's License (CDL) with Passenger (P) Endorsement
- CPR & First Aid Certification - Current
- Medical Examiner's Certificate - Valid until 01/14/27
Timeline
Operations Manager
Monsoon Trucking LLC
07.2025 - Current
Claims Associate
State Farm Insurance
02.2024 - 03.2025
School Bus Driver
SCUSD Transportation
09.2016 - 06.2022