Denice Ortiz

Process new claims for 14 states

Provide customer service.

Answer high volume of phone calls

Correspond with attorney's and medical providers office.

Pay medical bills for the insured.

Issue checks.

Label medical records and other documents pertaining to the insured.

Assist insured with questions regarding the medical coverage on their policy.

• Communicate with drivers and staff to coordinate timely pick-up and drop-off of students.
• Email school sites regarding daily updates with mid-day coverage.
• Track fleet vehicles using GPS system.
• Maintain daily call log regarding incoming calls over 2-way radio and multi-line phone.
• Audit routes to ensure that drivers are staying on proper course.
• Generate reports, maintain proper records and documentation.
• Send out drivers to assist based on locations, needs and worker availability.
• Answer phone calls and responded to emails.
• Monitor fleet locations to assist with re-routing when necessary.
• Make sure key and bus logs are current and up to date.
• Assist with driving routes when short staffed.

• Worked with supervisors and team members to assist in resolution of departmental needs.
• Answered phone calls and inquiries from parents, school administrators, and interoffice staff.
• Acted as first point of contact, distributed visitor badges, and managed sign-in and sign-out sheets.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Prepare and maintain records regarding employee absences, sick leave, vacation leave, jury duty, and medical leave documentation for billing coordinator.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Maintained composure in stressful situations and continued to provide excellent customer service to guest and employees.

• Create scheduled routes using online maps, and GPS to accomplish timely pick-up and drop-offs.
• Communicate clearly and effectively with dispatchers, other bus drivers, and supervisors using two-way radio, and cell phone.
• Maintain updated telephone numbers, addresses, and emergency information for each student.
• Establish good communication and transparency with parents.
• Record daily mileage, and perform daily pre-trip inspection of school bus, and emergency equipment.
• Maintained State drivers License, First aid, medical, and other hourly requirements for each school year.

• Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Assisted in plan of action involving student discipline and behavior problems.
• Operated two-way radio to communicate effectively with dispatchers, supervisors, and other bus drivers.

• Provided clerical support to company employees by copying, faxing and filing documents.
• Interacted with customers by phone, email or in-person to provide information.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Answered multi-line telephone system, transferred phone calls, and wrote down phone messages.
• Scheduled staff meetings, and reserved conference rooms.

• Scheduled patient appointments for radiological exams.
• Communicate to patients necessary instructions for upcoming exams over telephone.
• Answer multi-line telephone, scan x-rays into computer system and download images onto CDs.
• File patient x-rays, and mammogram films.
• Input patient demographic information into computer.