Denice Ruh

· Safely cross school age children following crossing-guard guidelines.

· Verbally instruct students prior to crossing on proper techniques.·

• Monitored traffic flow to protect students and community members.

• Obtained information from engineering prints and sketches, entering as-built design data accurately.
• Coordinated customer construction requests with engineering and managed billing processes.
• Prepared and processed Maximo documents for engineering accounting and operations departments.
• Established accountability with internal and external customers, ensuring accurate paperwork and billing processes.
• Researched customer inquiries on construction status, addressing concerns to enhance customer satisfaction.
• Maintained retention of paper and electronic files, performing data entry on construction work orders.
• Identified growth opportunities by fostering positive relationships with internal and external teams.
• Collaborated with customer service operations to resolve complaints and ensure closure in CC&B.

• Conducted research and followed up on customer contacts from call center and construction line.
• Created billing accounts in CC&B for energy usage and construction costs.
• Tracked non-utility bill payments to ensure timely initiation of construction projects.
• Linked meter sets to billing accounts with accurate rates for precise billing.
• Managed records, both paper and online, to ensure accurate data tracking.
• Scheduled daily jobs with optimal routes to enhance workforce management efficiency.
• Maintained inventory for office and field personnel, ensuring availability of materials.
• Processed expense reports and bi-weekly payroll efficiently.

• Compiled metrics reports on revenue, attendance, and event participation to support strategic decision-making.
• Executed database conversion, analyzing data for accuracy throughout the process.
• Managed records to ensure data integrity and accessibility.
• Recorded donations and membership payments in database, ensuring accurate financial tracking.
• Coordinated information flow with internal and external customers for event ticket sales in Tessitura.
• Merged budget spreadsheets into a comprehensive document for streamlined annual budget preparation.

• Internal and external customer relationship management
• Determined Property Tax statements and reported annual results to the County and State; submitted all forms to the State and County for approval of the Tax Levy.
• Processed and received property tax and dog license payments including reporting results to the State and County.
• Calculated and processed payroll.
• Processed accounts payable and receivable transactions and reported monthly financial summaries to Town Board.
• Coordinated annual audit by gathering necessary information for review of Town’s accounts.
• Ran all elections and trained poll workers.
• Submitted and gathered all information for State recycling grant and highway-local road reporting.

• Coordinated annual job fair, attracting 500 student employees and facilitating networking opportunities.
• Managed two student workers in Human Resources, ensuring effective support and training.
• Reviewed 500 student applications and onboarding documents for accuracy, ensuring compliance and readiness for onboarding.
• Developed streamlined paperwork processing procedures to reduce wait times for new hires.
• Taught core values to new recruits, fostering alignment with Lakeland College's mission and culture.

• Processed quarterly water billing, ensuring payment accuracy and resolving customer issues effectively.
• Assisted residents with inquiries through phone and in-person interactions.
• Entered property tax payment deposits, addressing resident inquiries and concerns promptly.
• Managed monthly payroll processing, including comprehensive tax reporting.

• Planned annual production schedules based on current orders, historical data, forecasts, and inventory levels.
• Set lead times for products and modified schedules.
• Compiled and maintained weekly retail cuts reports, identifying root causes and developing recovery plans to enhance production alignment.
• Analyzed data to report daily, weekly, and monthly production adherence metrics, facilitating informed decision-making.

• Led team to achieve high performance standards in retail market.
• Developed and implemented an improvement plan, achieving 25% reduction in order errors.
• Completed Yellow Belt training to enhance operational efficiency.
• Coordinated Home Depot orders during supply shortages.
• Created training materials for showering experience class after earning instructor certification.

• Resolved customer issues promptly and accurately, ensuring satisfaction and loyalty.
• Identified and implemented improvements in customer service processes to enhance client experience.
• Provided online support to customers throughout order entry and returns processes.

• Supported customers online through order entry, processing, and returns.
• Identified and implemented solutions to resolve customer issues professionally and accurately.
• Assisted customers with product inquiries and service requests.
• Resolved customer complaints through effective communication and problem-solving.
• Processed orders and maintained accurate customer records in the system.