Denicia Coronado
Customer Service Representitive
Seguin,TX
Summary
Versatile and dependable, with a history of delivering exceptional customer service as a Self Contracted Delivery Driver for companies like CVS Pharmacy. Skilled in time management and problem-solving, I improved customer satisfaction through timely and accurate deliveries. My positive attitude and ability to collaborate effectively have consistently enhanced team performance and productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and [Type] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work History
Self Contracted Delivery Driver
Walmart, DDI, Roadie, Shipt, Uber, CVS Pharmacy
03.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited medication delivery by working closely with suppliers, ensuring timely receipt of orders for residents in need.
- Selected best-quality perishable items such as meat and produce.
Production Machine Operator
Masterbrands Cabinets
01.2020 - 03.2021
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Documented production activity in logs and job tickets.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Performed preventative maintenance on machinery, extending the life span of equipment and reducing unexpected failures.
Machine Operator
Lippert Components
08.2019 - 01.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
Home Health Aide
San Juan Primary Home Care
01.2017 - 08.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Remote Bilingual Customer Service Representative
Call Center Solutions
San Antonio, TX
2015 - 2016
- Worked effectively in fast-paced environments.
- Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
No Degree - Business Administration Student-Registered
San Antonio College
San Antonio, TX 2024 - 2028
GED -
Del Rio High School
Del Rio, TX 2010 - 2024
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Time Management
Dependable and reliable
Problem-Solving
Order picking and processing
Languages
Spanish
Native or Bilingual
Timeline
No Degree - Business Administration Student-Registered
San Antonio College
2024 - 2028
Self Contracted Delivery Driver
Walmart, DDI, Roadie, Shipt, Uber, CVS Pharmacy
03.2021 - Current
Production Machine Operator
Masterbrands Cabinets
01.2020 - 03.2021
Machine Operator
Lippert Components
08.2019 - 01.2021
Home Health Aide
San Juan Primary Home Care
01.2017 - 08.2018
Remote Bilingual Customer Service Representative
Call Center Solutions
2015 - 2016
GED -
Del Rio High School
2010 - 2024
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