Deniece Caldwell
Kirby Pines Retirement Community
1
Certification
18
years of professional experience
Results-driven leader in nursing home operations and regulatory compliance. Led staff recruitment and retention efforts, improving resident and family relations while increasing Medicare census. Initiated strategies that decreased deficiencies during state surveys and fostered collaborative partnerships, ensuring quality care and operational success.
Work History
Healthcare Administrator
10 Months- Implemented budget management processes, ensuring financial sustainability and resource allocation efficiency.
- Oversaw compliance with healthcare regulations, maintaining high standards of safety and quality.
- Streamlined patient admission procedures, enhancing workflow efficiency and reducing wait times.
- Established collaborative relationships with healthcare providers to improve interdepartmental communication and care coordination.
- Analyzed community feedback to identify areas for improvement in services offered to residents.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Ensured the facility maintained a robust emergency preparedness plan, conducting regular drills and updating protocols as needed to remain compliant with industry best practices.
- Oversaw facility expansion efforts including construction project management, equipment acquisition, and hiring additional personnel as needed for uninterrupted service provision during growth phases.
- Managed annual budgets responsibly while ensuring adequate allocation of resources across all departments to maintain optimal functionality levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Licensed Nursing Home Administrator
2 Years- Oversee all daily operations of a skilled nursing facility with focus on resident-centered care and compliance with state/federal guidelines.
- Manage all aspects of state and federal government survey process. Last survey: May 2025. 3 minor tags.
- Successfully led team through annual state survey with reduced deficiencies.
- Fostered partnerships with hospitals and rehab centers, resulting in increased admissions and consistent high census.
- Prepared annual budget for facility. Monitor monthly performance of facility in relation to budget and intervene as needed.
- Recruited, hired, trained, and oriented new staff while implementing retention programs to enhance workforce stability.
- Coordinated state and federal government survey process, ensuring compliance with regulations. Last survey: May 2025. 3 minor tags.
Executive Director
10 Months- Drove occupancy growth through referral relationships and local outreach.
- Drove occupancy growth by fostering referral relationships and conducting local outreach efforts.
- Achieved budgetary goals while enhancing staff engagement through targeted coaching and support.
- Ensured compliance with state ALF regulations and successfully managed surveys with minimal tags.
- Conducted survey in 2024 that resulted in two minor tags.
- Received Rookie of the Year award as new Executive Director with Charter.
Administrator
4 Months- Led skilled nursing facility in navigating COVID-19 protocols and guiding recovery efforts.
- Reduced staff turnover by initiating mentorship programs and establishing in-house staffing agency.
- Reduced staff turnover by initiating mentorship programs and implemented in house staffing agency.
- Managed interdisciplinary team to achieve operational goals and address resident needs.
Administrator
1 Year 6 Months- Managed administrative responsibilities including staffing, budgeting, compliance, and resident relations to ensure operational efficiency.
- Facilitated interdepartmental communication to improve care coordination and enhance service delivery.
- Facilitated quarterly QAPI meetings to discuss clinical outcomes and family satisfaction. to improve clinical outcomes and family satisfaction.
- Coordinated CMS close of Humboldt facility, ensuring a smooth transition to Alamo location.
Director of Finance
11 Years 11 Months- Performed monthly, quarterly, and year-end reconciliations to ensure accurate financial reporting.
- Oversee AP, AR, grant accounting and purchasing.
- Managed accounts payable, accounts receivable, grant accounting, and purchasing operations.
- Supervise 5 bookkeepers and payroll clerk
- Ensured compliance with GAAP, state education finance rules, audits, and board reporting requirements to uphold organizational standards.
Education
MBA - Business Administration and Management
B.S. - Organizational Management And Leadership
Skills
Nursing Home Operations
Assisted Living Leadership
Regulatory compliance
Staff Recruitment & Retention
Budgeting & Financial Oversight
Census management
Resident & Family Relations
Quality assurance
Census Growth & Marketing
Crisis management
Certification
- Licensed Nursing Home Administrator – State of Tennessee
- CPR & First Aid Certified
- Dementia Care Training
Licensed Nursing Home Administrator | Executive Director
- Experienced Leader in Long-Term Care | Regulatory Compliance | Team Development | Quality Improvement
- Licensed Nursing Home Administrator with over six years of experience leading skilled nursing and assisted living/memory care facilities. Proven track record in regulatory compliance, census development, staff leadership, and quality care delivery. Strong communicator and results-oriented leader with deep knowledge of Tennessee health regulations and CMS standards. Experience in behavior facility, secure units and CMS facility closures.
Timeline
Healthcare Administrator
Kirby Pines Retirement Community
12.2025 - CurrentRead More
Licensed Nursing Home Administrator
Community Eldercare Services
11.2023 - 11.2025Read More
Executive Director
Charter Senior Living
01.2023 - 11.2023Read More
Administrator
Dyersburg Nursing & Rehab – The Bay
09.2022 - 01.2023Read More
Administrator
Harber Laman – Humboldt/Alamo Nursing Homes
11.2020 - 05.2022Read More
Director of Finance
Crockett County Board of Education – Alamo
07.2008 - 06.2020Read More
Union University
MBA from Business Administration and Management
Read More
Bethel University
B.S. from Organizational Management And Leadership
Read More