Denielle Pulvera
Kansas City,MO
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex Ground
Kansas City, MO
09.2021 - Current
- Followed verbal and written instructions to properly move products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions and safety.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners to accurately track item movements.
Resort Ambassador
Harrah's Resort And Casino
Valley Center, CA
12.2020 - 06.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Promoted good customer relations and customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
Lead Cashier
88 Ranch International Marketplace
Temecula, CA
06.2019 - 11.2020
- Processed payments effectively and accurately handled cash, credit, and debit transactions.
- Mentored new team members on POS system operation and customer service strategies.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods to maintain service levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
Chaparral High School
Temecula, CA06.2019
Skills
- Customer Service
- Punctuality
- Collaboration
- Empathy
- Foreign Languages
- Multi-tasking
- Communication
- Physical Strength and Stamina
Languages
English
Tagalog
Cebuano
Timeline
Package Handler
Fed Ex Ground
09.2021 - Current
Resort Ambassador
Harrah's Resort And Casino
12.2020 - 06.2021
Lead Cashier
88 Ranch International Marketplace
06.2019 - 11.2020
High School Diploma -
Chaparral High School
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