Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denika Fyffe

Fort Lauderdale,Florida

Summary

A customer-oriented professional with extensive customer service experience in various industries, including aviation and retail. Skilled in conflict resolution, data collection, and regulatory compliance, with a strong attention to detail. Successfully managed daily operations and supervised staff in a medical records department. Proficient in Microsoft Office and documentation, with a track record of receiving support and resolving inbound calls efficiently.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
09.2022 - Current
  • Managed passenger check-in processes, ensuring timely and efficient service delivery.
  • Facilitated luggage handling, coordinating with ground operations to optimize workflow.
  • Assisted passengers with inquiries and concerns, enhancing overall customer satisfaction.
  • Monitored boarding procedures, ensuring compliance with safety regulations and protocols.

Customer Service Representative

Trego Dugan Aviation
08.2022 - 08.2024
  • Greet passengers and check in for flights
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Assisted with training and mentoring new team members.
  • Adhered to company policies and procedures while providing superior service.

Customer Service Representative

Home Depot
07.2020 - 08.2022
  • Demonstrated excellent communication skills when dealing with customers face-to-face or over the phone.
  • Utilized problem-solving techniques to resolve customer issues quickly and effectively.
  • Efficiently handled customer inquiries and complaints in a professional manner.
  • Collaborated closely with other members of staff to ensure smooth operations.

Medical Records Supervisor

Interamerican Medical Center
07.2017 - 03.2022
  • Successfully managed daily operations of medical records department, including staff supervision and workflow optimization.
  • Developed procedures to ensure accuracy and completeness of patient information in electronic health record system.
  • Maintained accurate filing systems for both paper-based charts and digital files according to established protocols.

Education

Medical Assistant - undefined

Florida Career College
Lauderdale Lakes, Florida
08.2015

High School Diploma - undefined

Coconut Creek High
Coconut Creek, Florida
06.2014

Skills

Facilitated strategic decision-making processes

Timeline

Passenger Service Agent

Menzies Aviation
09.2022 - Current

Customer Service Representative

Trego Dugan Aviation
08.2022 - 08.2024

Customer Service Representative

Home Depot
07.2020 - 08.2022

Medical Records Supervisor

Interamerican Medical Center
07.2017 - 03.2022

Medical Assistant - undefined

Florida Career College

High School Diploma - undefined

Coconut Creek High
Denika Fyffe