DENILSON JOSEPH
GREENACRES,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Carnival Cruise Lines
FL
10.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Organized trips for individual, family and business travelers
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Customer Service Representative
Medicareadvantage
Miami, FL
11.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Utilized customer service software to manage interactions and track customer satisfaction.
SALES REPRESENTATIVE
BELK SALES
Miami, FL
11.2021 - 10.2022
- Generated additional sales opportunities with upselling and cross-selling techniques
- Increased sales revenue by identifying and targeting high-potential accounts
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Progressive
Florida Gardens, FL
01.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Grace College of Barbering, Inc.
Greenville, NC05.2019
GED -
Wake Stem Early College High School
Raleigh, NC07.2015
Skills
- Customer Service
- Problem-solving abilities
- Ethical practices
- Sales Training
- Sales Strategies
- Product Sales
- Fluent Bilingualism
- Attention to Detail
- Data Entry
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Carnival Cruise Lines
10.2023 - 07.2024
Customer Service Representative
Medicareadvantage
11.2022 - 10.2023
SALES REPRESENTATIVE
BELK SALES
11.2021 - 10.2022
Customer Service Representative
Progressive
01.2020 - 03.2021
GED -
Grace College of Barbering, Inc.
GED -
Wake Stem Early College High School
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