DENIQUA CARRASQUILLO VELAZQUEZ
Hamden
Summary
Healthcare Scheduling and Patient Access Professional experienced in optimizing patient flow and enhancing operational efficiency within clinical settings. Achieved improved patient care and reduced claim denials through mastery of EPIC systems and effective management of high call volumes while maintaining HIPAA compliance. Focused on fostering collaboration among clinical teams to streamline intake processes and enhance operational workflows.
Overview
12
12
years of professional experience
Work History
Authorization Coordinator
CONNECTICUT PULMONARY SPECIALIST
New Haven, CT
02.2022 - Current
- Coordinated patient authorization requests to ensure timely processing and compliance with insurance requirements.
- Streamlined communication between healthcare providers and insurance companies, enhancing operational efficiency.
- Managed electronic health records (EHR) to maintain accurate patient information and authorization status.
- Trained new staff on authorization procedures and system navigation, improving team performance and accuracy.
- Set up delivery for biologic medication to patient home/ office administered
Picu Coordinator
YNHH
New Haven, CT
06.2022 - 02.2026
- Coordinated patient flow, materials, and admissions support in a high-acuity PICU. triaged surgical equipment, and routed urgent needs to units. Ensured accurate EPIC scheduling for outsourced products
- Collaborated with clinical teams to optimize patient intake processes.
- stocked our medical rooms with daily supplies
- Collaborated with clinical teams to optimize patient intake processes.
- Managed scheduling for multidisciplinary teams, ensuring seamless communication and collaboration across departments for orders.
Endoscopy Center Scheduler/Admin Support
ECC
Hamden, CT
10.2017 - 09.2021
- Managed scheduling of ambulatory procedures and diagnostic testing using EPIC systems, coordinating provider clinic schedules, cancellations, and rescheduling while verifying insurance, referrals, and patient demographic information.
- Streamlined scheduling processes, enhancing operational efficiency and reducing wait times for patients.
- Optimized appointment allocation to improve patient flow and reduce appointment overlaps.
Secretary
WM
Hamden, CT
02.2014 - 08.2017
- Managed scheduling systems and call queues, screening calls and directing urgent requests to appropriate personnel. Maintained records and distributed documentation to streamline departmental workflows.
- Managed executive schedules, ensuring optimal time allocation and efficient meeting coordination.
- Coordinated office communications, enhancing information flow between departments and stakeholders.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
Education
High School Diploma -
Wilbur L Cross High
New Haven, CT06.2006
Skills
- Authorization management
- Insurance Verification
- EPIC Scheduling
- Ambulatory Scheduling
- HIPAA Compliance
- Medical terminology proficiency
- Claims processing
- Critical thinking
- Problem resolution
- Organizational development
- Customer service
- Communication
Timeline
Picu Coordinator
YNHH
06.2022 - 02.2026
Authorization Coordinator
CONNECTICUT PULMONARY SPECIALIST
02.2022 - Current
Endoscopy Center Scheduler/Admin Support
ECC
10.2017 - 09.2021
Secretary
WM
02.2014 - 08.2017
High School Diploma -
Wilbur L Cross High