Denique Scott
Baltimore,MD
Summary
Skilled Patient Access Associate with over 10 yrs of experience, seeking a greater opportunity to excel & grow in the ever changing medical field.
Knowledgeable Patient Service Coordinator with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
Johns Hopkins University School of Medicine
03.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Patient Access Associate
Union Memorial Hospital- Emergency Department
11.2021 - 03.2023
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
Patient Access Associate
Franklin Square Hospital
10.2018 - 10.2021
- Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
Patient Registrar
Medstar Good Samaritan Hospital
03.2015 - 10.2018
- - Managed Emergency Department high traffic flow by obtaining required documentation for visits as well as authorizations through insurance companies in an efficient & timely manner.
- - Assisted Nursing staff with the appropriate documents & consent forms for observation & direct admit patients.
- Provided quality customer care.
Education
No Degree - Early Childhood Education
Coppin State University
Baltimore, MDHigh School Diploma - undefined
Walbrook High School
01.2002
Skills
- - Knowledgeable in medical terminology, Insurance & ICD-10 codes (Teletracking, SMS, Cerner, & IDX efficient)
- - Ten plus years of quality customer service along with six plus years directly related healthcare experience
- - Trained to work at two or more MedStar Baltimore Region Hospitals
- - Excellent verbal and written communication skills
- - Initiative, dependable, critical-thinking, problem-solving and self-management abilities
Languages
English
Native or Bilingual
Timeline
Patient Services Coordinator
Johns Hopkins University School of Medicine
03.2022 - Current
Patient Access Associate
Union Memorial Hospital- Emergency Department
11.2021 - 03.2023
Patient Access Associate
Franklin Square Hospital
10.2018 - 10.2021
Patient Registrar
Medstar Good Samaritan Hospital
03.2015 - 10.2018
High School Diploma - undefined
Walbrook High School
No Degree - Early Childhood Education
Coppin State University
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