Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Denis Amaya

Hayward,CA

Summary

Dedicated and personable professional with extensive experience in customer service, team supervision, and schedule coordination. Proven ability to lead teams, manage shifting priorities, and support staffing needs in dynamic work environments. Passionate about helping people and delivering exceptional service, with a strong interest in transitioning into a Staffing Specialist role where communication and client care are key.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Agent Supervisor

Airport Terminal Services Inc
08.2023 - Current
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Towing aircraft from remote locations of airport to designated areas for operation.

Passanger Service Agent/ Front Desk

Volaris Airlines / Hawaiian Airlines
04.2019 - 02.2023
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Announced flight status updates and information about gate changes over PA system.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.

Education

High School Diploma -

Leadership Public School Oakland R&D

California State University, East Bay
Hayward, CA

Skills

  • Customer Service
  • Payroll Recordkeeping
  • NOVAtime
  • ADP
  • Microsoft
  • Work Coordination
  • Heavy Equipment Operation

Languages

English
Spanish

Certification

  • First Aid/CPR-

Timeline

Ramp Agent Supervisor

Airport Terminal Services Inc
08.2023 - Current

Passanger Service Agent/ Front Desk

Volaris Airlines / Hawaiian Airlines
04.2019 - 02.2023

High School Diploma -

Leadership Public School Oakland R&D

California State University, East Bay

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Denis Amaya