Denis Campos Garcia
Charlotte,NC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Bodega
, NC
01.2023 - 09.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
Personal Trainer
Boom Fitness
Manhattan, New York
03.2013 - 10.2018
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
Supervisor
Army
Fort Benning, Georgia
09.1999 - 11.2014
- Directed and supervised team of 10 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented new operational procedures, increasing efficiency.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
Education
Associate of Science - Aviation Maintenance
Vaughn College of Aeronautics And Technology
East Elmhurst, NY06-2013
Skills
- Leadership
- Problem solving
- Understanding of influence
- Continuous Improvement
- Work Prioritization
- Decision-Making
- Effective workflow
- Accountability
- Conflict resolution techniques
- Staff Management
- Problem-Solving
- Policy Enforcement
- Respect
Timeline
Customer Service Manager
Bodega
01.2023 - 09.2024
Personal Trainer
Boom Fitness
03.2013 - 10.2018
Supervisor
Army
09.1999 - 11.2014
Associate of Science - Aviation Maintenance
Vaughn College of Aeronautics And Technology