Denis Chaliy
Rockville,Maryland
Summary
Manager with over 18 years of experience in retail operations, strategic leadership, and team development. Proven track record in spearheading successful store launches, driving sales growth, and enhancing customer experience. Adept at utilizing data analytics for operational efficiency and excelling in high-pressure environments.
Overview
9
9
years of professional experience
Work History
TRAINING GENERAL MANAGER
WAWA
02.2019 - Current
- Led the launch of a flagship store, driving sales increase by implementing comprehensive staff training and development programs, achieving the highest sales performance in the region.
- Devised and executed a dynamic marketing campaign that propelled the store to the #1 sales position, achieving 17% growth in revenue.
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Fostered strategic collaborations with regional and corporate leadership to share insights and tackle challenges, significantly contributing to the company's success.
- Directed a team of 60+ associates, fostering a culture of operational excellence and innovation in sales strategies, driving significant performance improvements.
- Conducted gap analyses to pinpoint areas requiring additional resources or support in order to achieve desired outcomes.
- Reduced operational risks while organizing data to forecast performance trends.
GENERAL MANAGER
WAWA
11.2017 - 02.2019
- Pioneered sales strategies leading to a significant milestone of $1.2 million in sales, demonstrating exceptional sales acumen and customer engagement skills.
- Guided the team to top regional sales rankings and adeptly managed operations to consistently exceed turnover objectives by 15%
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Implemented quality monitoring programs resulting in a 20% improvement in team performance and customer satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
GENERAL MANAGER
WAWA
01.2015 - 11.2017
- Effectively managed controllable costs, maintaining strict adherence to budgetary guidelines and financial targets, reducing costs by 10%.
- Initiated customer experience enhancement programs, leading to a 15% increase in customer satisfaction ratings.
- Led the team in successfully reopening the store post-hurricane, demonstrating resilience and strong crisis management skills.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Arts - Business Administration in Economics
Moscow Financial University
Bachelor of Arts - English & French
Modern Academy For The Humanities
Skills
- Business Growth Initiatives
- Organizational Structuring
- KPI Tracking
- Sales Tracking
- Staff training/development
- Operations Oversight
- Purchasing and planning
Timeline
TRAINING GENERAL MANAGER
WAWA
02.2019 - Current
GENERAL MANAGER
WAWA
11.2017 - 02.2019
GENERAL MANAGER
WAWA
01.2015 - 11.2017
Bachelor of Arts - Business Administration in Economics
Moscow Financial University
Bachelor of Arts - English & French
Modern Academy For The Humanities