Denis Da Silva
Summary
8 years of IT experience. Working directly with user support. Maintenance of workstations and notebooks. installation and configuration of servers (physical and virtual). Active Directory, DNS, DHCP, file server. backup management. Office 365 management. Implementation and administration of G Suite. Working with ITIL methodology.
Overview
8
8
years of professional experience
Work History
IT Analyst
Sinqia
2014.11 - 2019.04
- Office 365 administration.
- G Suite: Implementation and administration.
- Windows Server 2003 - 2008R2 and 2012.
- Active Directory, DNS, DHCP, file server, print server.
- Infrastructure administration and support.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner (Hardware and Software).
Network Administrator
Sonda IT
2012.01 - 2014.09
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Server virtualization (VmWare, Hyper-V)
- Configuration and maintenance of servers (physical and virtual).
- Active Directory, GPO, WSUS, file server.
- Optimize server performance by performing regular audits, identifying areas for improvement, and implementing necessary updates.
- Back up company data to avoid data loss.
Support Analyst
Sonda IT
2010.12 - 2011.12
- Infrastructure support and administration.
- Creating user accounts and assigning permissions.
- Support users with software, hardware and network problems.
- Monitoring the help desk queue, to respond to incoming tickets to meet user needs.
- Site-to-site VPN configuration.
Education
Associate of Science - Information Systems
Essex County College
Newark, NJ12.2023
Bachelor of Science - Computer Science
UNIP
São Paulo, BR07.2012
Skills
- Information Security
- Technical Analysis
- Project Documentation
- Client Relations
- Database Management
- Network Administration
- Technical Support
- IT Troubleshooting
- ITIL Knowledge
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT Analyst
Sinqia
2014.11 - 2019.04
Network Administrator
Sonda IT
2012.01 - 2014.09
Support Analyst
Sonda IT
2010.12 - 2011.12
Associate of Science - Information Systems
Essex County College
Bachelor of Science - Computer Science
UNIP
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