DENIS HARRIS JR.
Fairview Heights,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager Assistant
Enterprise Mobility & Rentals
Swansea, IL
04.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed annual goals for each department based on market trends and competitor analysis.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
Co-Owner
ToTally Kids Daycare & Learning
Fairview Heights, IL
03.2017 - Current
- Created a safe, nurturing environment to promote learning and growth in children.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Provided professional development training for daycare staff on topics such as early childhood education, health and safety practices, nutrition, discipline techniques.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
RTS/Therapeutic Crisis Intervention Manager
Caritas Family Solutions
Belleville, IL
04.2007 - 05.2017
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Train new hires in TCI instructor.
- Evaluation of treatment plans.
- Transport clients and monitor visitations.
Education
Bachelor of Arts - Sports Management
Southern New Hampshire University
Manchester, NH01-2023
Skills
- Business Development
- Physical Education
- Staff Development
- Policy Implementation
- Workforce Management
- Sports coaching
- Crisis Intervention
- Meeting facilitation
- Leadership
- Word and Excel
- Experience working with youth
- Cultural competence
Accomplishments
- Received Dean's list award for maintaining a 3.5 GPA or higher. (January 2020)
- Member of the National Society of Collegiate Scholars (November 2019)
Certification
- Certified Sports Coach
- Certified in Sports First Aid
- CPR certified
Timeline
Manager Assistant
Enterprise Mobility & Rentals
04.2024 - Current
Co-Owner
ToTally Kids Daycare & Learning
03.2017 - Current
RTS/Therapeutic Crisis Intervention Manager
Caritas Family Solutions
04.2007 - 05.2017
Bachelor of Arts - Sports Management
Southern New Hampshire University
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