Denis LeBlanc
Coventry,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Territory Support
Drayton Distributors of NE
Seekonk, MA
09.2025 - Current
- Communicated with clients and offered solutions, along with assisting delivery of products in a timely manner.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative (mobile)
SunLife Canada
Dieppe, NB
08.2023 - 03.2025
- Learning and understanding company products.
- Answering calls and responding to customer requests/complaints.
- Accessing customer accounts/personal information responsibly.
- Providing customers with detailed information about policies and/or products.
- Recommending available products available for each customer.
Uber Delivery
Uber Eats
Dieppe/Moncton, NB
03.2023 - 08.2023
- Part-Time - Ensuring safe and accurate delivery of foods from various restaurants to clients homes.
Operations Coordinator/Manager
Admiral Investigations Inc.
Dieppe, NB
05.2021 - 03.2023
- Operations Manager for approximately 1 year.
- Contributed to developing policies, procedures and systems which assured effective operational functioning.
- Monitored and evaluated performances indicators against set targets, making recommendations as needed.
- Assisted in updating employee and emergency contact lists.
911 Call Taker
EMD Ambulance NB
Moncton, NB
10.2019 - 03.2020
- Developed and maintained cooperative relationships with local law enforcement agencies and other public safety personnel.
- Handled confidential information responsibly
- Utilize effective communication skills to provide assistance and support to callers in emergency situations.
- Provided accurate instructions on how to perform CPR or administer first aid when necessary.
- Performed data entry into systems for tracking purposes and maintained records of all calls received.
Correctional Officer
South East Regional Correctional Center
Shediac, NB
09.2014 - 10.2019
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities within the facility.
- Supervised planned recreational activities and actively participated in community action programs.
- Controlled disruptive behavior by voicing verbal orders and using physical force when absolutely needed.
Education
Diploma - Policing and Corrections Foundations
Oulton College
09-2014
Diploma - undefined
LJR High School
06-2013
Skills
- Customer Service
- Leadership
- Management Training
- Organizational skills
- Communication skills
- Problem-solving
- Friendly, positive attitude
- Report Writing
- Program Optimization
- Microsoft Office
- English (Fluent)
- French (Fluent)
Certification
Driver's License (RI)
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Territory Support
Drayton Distributors of NE
09.2025 - Current
Customer Service Representative (mobile)
SunLife Canada
08.2023 - 03.2025
Uber Delivery
Uber Eats
03.2023 - 08.2023
Operations Coordinator/Manager
Admiral Investigations Inc.
05.2021 - 03.2023
911 Call Taker
EMD Ambulance NB
10.2019 - 03.2020
Correctional Officer
South East Regional Correctional Center
09.2014 - 10.2019
Diploma - undefined
LJR High School
Diploma - Policing and Corrections Foundations
Oulton College