Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denis Ramos

Hyattsville,MD

Summary

Dynamic Service Technician with experience at Sila, skilled in installation and repair of residential HVAC systems. Bilingual in English and Spanish, I excel in customer service and troubleshooting, ensuring optimal equipment functionality. Recognized for attention to detail and collaboration, I effectively manage service requests and enhance team efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

Sila
04.2022 - Current
  • Assisted in troubleshooting and repairing various equipment to ensure optimal operation.
  • Learned safety protocols and best practices for handling tools and machinery effectively.
  • Supported maintenance tasks by performing routine inspections on equipment functionality.
  • Collaborated with team members to address service requests promptly and efficiently.
  • Documented repair processes and service records for tracking equipment maintenance history.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Installer/Service Technician

Brooks Heating and Cooling LLC
08.2017 - 04.2022
  • Installed and configured equipment according to specifications, ensuring optimal functionality.
  • Collaborated with team members to streamline installation processes, enhancing overall efficiency.
  • Conducted routine maintenance checks on installed systems, identifying and resolving issues promptly.
  • Managed inventory of installation tools and materials, ensuring readiness for upcoming projects.


Education

Apprenticeship - HVAC Program

CCP
Riverdale Park, MD
10-2020

Skills

  • Professional and courteous
  • Installation and repair
  • Attention to detail
  • Customer service
  • Troubleshooting skills
  • Bilingual in English and Spanish
  • Team Player

Certification

  • DC Refrig/Air Cond Master Mechanic
  • MD Master Gas Fitter License
  • MD Journeyman License
  • CFC Certificate
  • Heat Exchanger Expert Certificate

Timeline

Service Technician

Sila
04.2022 - Current

Installer/Service Technician

Brooks Heating and Cooling LLC
08.2017 - 04.2022

Apprenticeship - HVAC Program

CCP

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