Denis Ryan
Warwick,NY
Summary
Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.
Overview
9
9
years of professional experience
Work History
Service Advisor
Rt23 Automall
10.2023 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Automotive Finance Manager
Chrysler Of Culpeper
03.2019 - 07.2022
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Car Salesperson
Auto By Design
02.2018 - 05.2019
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Sales Manager
Battlefield Chevrolet
04.2018 - 05.2019
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
Automotive Sales Consultant
Battlefield Chevrolet
08.2015 - 04.2018
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Minisink Valley High School
Slate Hill, NY06.1999
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Handling customer complaints
Timeline
Service Advisor
Rt23 Automall
10.2023 - 10.2024
Automotive Finance Manager
Chrysler Of Culpeper
03.2019 - 07.2022
Car Sales Manager
Battlefield Chevrolet
04.2018 - 05.2019
Car Salesperson
Auto By Design
02.2018 - 05.2019
Automotive Sales Consultant
Battlefield Chevrolet
08.2015 - 04.2018
Minisink Valley High School
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