Denis Tapia- Romero
Harrisonburg ,VA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Harrisonburg OBGYN
Harrisonburg, VA
09.2021 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Processed incoming medical records requests.
- Assisted in developing processes for maintaining current information in patient's files.
- Verified insurance coverage and eligibility for services.
Patient Service Representative
Firstsource Solutions- ( Onsite- Sentara)
Harrisonburg , VA
02.2021 - 09.2021
- Call self pay patients and do Medicaid screenings for eligibility.
- Fill out Medicaid Applications.
- Verify Medicaid coverage and bill.
- When patients have third party insurance, verify through Trans Union and bill.
- Review Medical Records.
- Adjust account balances before billing.
- Communicate with caseworkers at Social Services Office.
TimeShare Units Lead Supervisor
Great Eastern Resort
McGaheysville, VA
08.2016 - 11.2020
- Trained new hires on company policies, procedures, and processes.
- Communicated daily schedule and delegated work to employees.
- Resolved customer complaints and inquiries promptly and professionally.
- Maintained accurate records of payroll information and personnel files.
Skills
- Customer Experience
- Bilingual (Spanish/ English)
- Call Routing
- Office Organization
- Appointment Scheduling
- Proficient with Microsoft Office, EXCEL, and powerpoint
- Teamwork
- Communication
- Positivity
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Harrisonburg OBGYN
09.2021 - Current
Patient Service Representative
Firstsource Solutions- ( Onsite- Sentara)
02.2021 - 09.2021
TimeShare Units Lead Supervisor
Great Eastern Resort
08.2016 - 11.2020