Denisa Velo
Philadelphia,PA
Summary
Dynamic manager with a proven track record at Club House Diner, excelling in employee training and team leadership. Enhanced customer satisfaction through effective problem-solving and communication. Successfully managed budgets to drive financial performance while fostering a productive work environment. Committed to delivering high-quality service and building strong customer relations.
Overview
10
10
years of professional experience
Work History
Manager
Club House Diner
Bensalem, PA
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Cashier
Ritz Diner
Philadelphia, PA
08.2018 - 04.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Daycare Assistant
See Saw Daycare Learning Center
Philadelphia, PA
09.2015 - 08.2018
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Bachelor - Criminal Justice
Pennsylvania State University
World Campus Accounting
IEK KSINI
Athens , Greece06.2010
Skills
- Employee training
- Customer service
- Team building
- Problem solving
- Organizational skills
- Team leadership
- Decision-making
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Manager
Club House Diner
05.2021 - Current
Cashier
Ritz Diner
08.2018 - 04.2021
Daycare Assistant
See Saw Daycare Learning Center
09.2015 - 08.2018
Bachelor - Criminal Justice
Pennsylvania State University
Accounting
IEK KSINI