Denise Adams
Member Services
Spring,TX
Summary
Adaptable and detail-oriented professional with extensive experience in account management and customer support. Proven track record in resolving complex customer issues and organizing successful workshops. Committed to driving operational excellence and fostering community engagement.
Overview
20
20
years of professional experience
Work History
Member Service Representative
Sam Houston Electric Cooperative
Coldspring, TX
02.2017 - Current
- Validated and confirmed membership applications and supporting documentation, upholding precision and adherence to defined policies.
- Achieved accurate payment processing and effective account maintenance through diligent verification of transactions. Resolved discrepancies promptly, contributing to enhanced customer satisfaction and operational reliability.
- Administered daily bank deposit transactions and invoicing processes for new construction projects, ensuring integrity of financial documentation.
Lead Business Service Specialist
Workforce Solutions Deep East Texas
Livingston TX
04.2006 - 04.2017
- Oversaw development and implementation of job postings and hiring requirements covering six office across ten counties.
- Gathered and summarized common measures and state reporting statistics for review by directing manager.
- Managed documentation and compliance for employer contracts, ensuring alignment between Managing Director, State of Texas, and local employers.
- Created and conducted engaging workshops, training and employer events focused on advancing professional skills.
Education
Certification - Medical Business Administration
Texas School of Business
Houston, TXCertifications - Bookkeeping & Business Administration
Lone Star College
Houston, TXSkills
- State of Texas Notary
- Account management expertise
- Call center experience, Polished phone etiquette
- Branch deposits and facility coordination
- New member integration
- Organized workshops and events
- Dependable performance, Detail-focused and flexible
- Skilled in managing large-scale payment operations
Timeline
Member Service Representative
Sam Houston Electric Cooperative
02.2017 - Current
Lead Business Service Specialist
Workforce Solutions Deep East Texas
04.2006 - 04.2017
Certification - Medical Business Administration
Texas School of Business
Certifications - Bookkeeping & Business Administration
Lone Star College