Denise Banegas
Las Vegas
Summary
I have a high work ethic and dedication. I like to have challenges and be innovative. I will always have a good attitude and look on the bright side. I am very dependable and I am very responsible. I am able to solve complicated situations. I am also able to work independently and work well with a team.
Overview
7
7
years of professional experience
Work History
Claims Call Center Representative
Employers Preferred
08.2022 - Current
- Working in system CRM, Five9 system, and ClaimsPro
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Team Lead
Target
12.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Sale Floor Associate
Target
10.2019 - 12.2020
- Have a 'guest is the priority' mindset at all times
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted store sales by effectively cross-selling and upselling products to customers.
Sale Floor Associate
Walmart
11.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Used in-store system to locate inventory and place special orders for customers.
Sale Floor Associate
G.A.P
05.2017 - 11.2018
- Engage and connect with guests by providing excellent guest service
- Bring the brand to life for our guest
- Able to communicate and have great guest service.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Associate of General Studies Degree -
College of Southern Nevada
Las Vegas, NV05.2022
Skills
- Customer Service
- Inbound phone calls
- Customer communications
- Calm disposition
- De-Escalation Techniques
- Quality Assurance
- Calm and Professional Under Pressure
- CRM Navigation
- Computer Skills
- Teamwork and Collaboration
Timeline
Claims Call Center Representative
Employers Preferred
08.2022 - Current
Team Lead
Target
12.2020 - 08.2022
Sale Floor Associate
Target
10.2019 - 12.2020
Sale Floor Associate
Walmart
11.2018 - 10.2019
Sale Floor Associate
G.A.P
05.2017 - 11.2018
Associate of General Studies Degree -
College of Southern Nevada
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