Nicole Eastman
702 11th Avenue, Phenix City,AL
Overview
14
14
years of professional experience
Work History
Call Center Representative | Claims
Sitel
04.2025 - 05.2026
- Managed high-volume inbound customer inquiries effectively.
- Resolved customer issues using company guidelines and policies.
- Documented interactions accurately in the customer relationship management system.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
Material Handler/Warehouse Forklift Operator
Mando
01.2023 - 04.2025
- Operated forklifts to move materials safely within the warehouse.
- Loaded and unloaded shipments following safety protocols.
- Collaborated with team members to ensure efficient workflow during shifts.
- Utilized inventory management software to track material usage effectively.
- Reported any malfunctions or damages of material handling equipment promptly.
- Packed merchandise into boxes and containers in preparation for safe shipment.
Customer Service Representative
Afni
01.2021 - 01.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Educated clients on product features and services available.
- Utilized CRM software to track customer interactions effectively.
- Handled escalated complaints and provided timely solutions.
- Participated in training sessions to improve service skills regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
Assembly Line Inspector | Quality Inspector
Hyundai Transys Georgia Seating System
12.2018 - 01.2021
- Inspected assembly line components for quality and compliance with specifications.
- Documented inspection results and identified defects in production processes.
- Utilized inspection tools such as calipers and gauges for accuracy verification.
- Examined welds to check bead size and other specifications.
- Inspected finished products for defects and non-conformances according to established procedures.
- Adjusted machine settings when necessary based on test results obtained from inspections.
Machine Operator
NCR
08.2015 - 12.2018
- Operated machinery to produce high-quality products efficiently.
- Monitored equipment performance to ensure optimal operation.
- Inspected finished products for quality and compliance standards.
- Adjust machine settings to complete tasks accurately.
- Load raw materials into machines according to specified measurements.
- Prepared machine for production processes by equipping with required tools and parts.
Customer Service Representative
InComm
06.2012 - 08.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer requests and documented interactions accurately.
- Educated clients on product features and services available.
- Managed high-volume inbound calls to assist customers with inquiries.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
Education
High School Diploma -
Carver High School
Skills
- Quality inspection
- Inspection documentation
- Equipment calibration
- Customer service
- Customer retention
- Data entry
- Customer account management
- Call center inbound outbound
- Visual inspections
- Material handling
- Quality assurance
- Inventory management
- Equipment operation
- 6s
- Machine operation
- Machine maintenance
- Modifications and adjustments
- Production timeline management
- CAD software
- Batch production
Timeline
Call Center Representative | Claims
Sitel
04.2025 - 05.2026
Material Handler/Warehouse Forklift Operator
Mando
01.2023 - 04.2025
Customer Service Representative
Afni
01.2021 - 01.2023
Assembly Line Inspector | Quality Inspector
Hyundai Transys Georgia Seating System
12.2018 - 01.2021
Machine Operator
NCR
08.2015 - 12.2018
Customer Service Representative
InComm
06.2012 - 08.2015
High School Diploma -
Carver High School