Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Melissa Sinclair

Waco,TX

Summary

Dynamic professional with extensive experience in customer relationship management and quality assurance. Demonstrated expertise in resolving complex inquiries while enhancing service quality. Proficient in data management and electrical systems, consistently achieving results in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Call Center Representative

Shiftsmart
Waco, US
08.2021 - Current
  • Managed high-volume inbound calls to assist customer inquiries effectively.
  • Resolved customer complaints with empathy and professionalism to ensure satisfaction.
  • Collaborated with team members to share best practices and improve service quality.
  • Educated customers on product features and services to enhance their experience.

Security

Rhino Sport and Entertainment
Waco, US
07.2015 - Current
  • Issued visitor badges according to established security protocols.
  • Designed, implemented, monitored, and maintained network security measures.
  • Provided security awareness training to all employees, enhancing the overall security culture within the organization.
  • Ensured security regulations were followed by all visitors.

electricain

Total Placement Management Group
Waco, Texas
04.2025 - 06.2025
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Installed conduit, wire and motor controls.
  • Ensured that all work was completed in accordance with applicable codes.
  • Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.

Inspector

HOBBS Bonded Fibers
Waco, US
06.2020 - 04.2023
  • I'm responsible for inspecting product that sent out of facilities.
  • I'm maintain line runs smooth and no down time

Electrician

American Cargo Group
Waco, US
03.2021 - 03.2022
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Installed conduit, wire and motor controls.
  • Connected wires to circuit breakers, transformers, or other components.
  • Connected wires to circuit breakers and transformers.
  • Repaired or replaced worn or defective parts using hand tools and power tools.
  • Ensured that all work was completed in accordance with applicable codes.
  • Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.

Maintenance

Empereon Constar
Waco, US
02.2018 - 07.2019
  • Maintaining the building repairing all major problems plumbing electrical and building

Cashier

Home Depot
10.2012 - 04.2014
  • Processed customer transactions efficiently at the checkout station.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained clean and organized checkout areas for optimal customer experience.
  • Handled cash, credit, and gift card payments accurately and securely.
  • Collaborated with team members to manage high-volume customer flow.
  • Trained new cashiers on procedures and customer service standards.
  • Resolved customer complaints professionally and promptly to ensure satisfaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Sales Receptionist

MARSTALLER MOTORS
Waco, US
04.2008 - 08.2010
  • Assisted with salesman, calculated car deals, maintain office work, answering phone and cleaning

Education

College Degree - general

Texas state technical college
Waco, TX
01.2001

Some College (No Degree) - CNA

Eastern New Mexico University
Roswell, NM

Skills

  • English
  • Data management
  • Phone etiquette
  • Quality Control
  • Scheduling
  • Receptionist
  • Quality Assurance
  • Excel
  • Microsoft excel
  • Excellent communication skills
  • Electrical Experience
  • Database management
  • Manufacturing
  • Data archiving
  • Multi-line phone
  • Microsoft Office
  • Organizational Skills
  • Computer Operation
  • Outlook
  • Database
  • Quality Inspection
  • Fabrication
  • Blueprint Reading
  • Data Entry
  • Plumbing
  • Multi-line
  • Typing
  • Clerical
  • Filing
  • Microsoft Word
  • Customer relationship management
  • Call handling
  • Product knowledge

Certification

  • CPR Certification
  • First Aid Certification

<Enter your own>

Authorized To Work: US

Timeline

electricain

Total Placement Management Group
04.2025 - 06.2025

Call Center Representative

Shiftsmart
08.2021 - Current

Electrician

American Cargo Group
03.2021 - 03.2022

Inspector

HOBBS Bonded Fibers
06.2020 - 04.2023

Maintenance

Empereon Constar
02.2018 - 07.2019

Security

Rhino Sport and Entertainment
07.2015 - Current

Cashier

Home Depot
10.2012 - 04.2014

Sales Receptionist

MARSTALLER MOTORS
04.2008 - 08.2010

College Degree - general

Texas state technical college

Some College (No Degree) - CNA

Eastern New Mexico University

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