Laquisha Gordwin
Houston,USA
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Representative
RemX
05.2025 - 08.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Activus Connect
04.2024 - 03.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Customer Service Representative
Alorica Calling Center
10.2021 - 05.2023
- Answer 40+ calls
- Assist customer with questions and concerns
Dietary Aide/Cook
Elmcroft | Eclipse Senior Living
09.2017 - 08.2019
- Set up dining room service customer they food and prep for morning shift and night shift and breakfast food and prep food clean up dinner room and clean silverware clean table cloth and Wash dishes and get ready for my shift and set up the tables and clean off
Cashier/Cook
TSU College
08.2015 - 09.2017
- Take orders and help customer with food and help with card credit cleaning counter and take orders and delivery order around the school helping with food
Customer Service Representative
TSU college
06.2007 - 07.2015
- Answered incoming calls professors and forwarded phone calls accordingly assisted in the department of curriculum and instructions make copies of her lesson plan and print out copies of her lesson plan and take her student lesson and plans and give them copies for her next lesson and set up her meeting and take copies of her call for her and give to her help with the class and her set up the meeting for her student parent help her with the conference
Cashier/Customer Service
Sonic Drive-In
05.2011 - 10.2013
- Handle food and take orders and customer service and take orders out
Personal Assistant
eastwood community park
06.2009 - 09.2009
- Answering incoming call and answered question regarding to the program offered by the facility order lunch for the kids ensure the safety and help them with they homework and anything they need help with and took them to park and to the pool and get ready for the fields rips and watch them on a fields and help them when get home safety
Education
High School Diploma -
Avignon Academy
Houston, TX09-2009
Skills
- Microsoft Office
- Recruiting
- Marketing
- Food handling
- Quality control
- Computer skills
- Leadership
- Laundry
- Cooking
- Sales
- Nutrition
- Restaurant management
- Manufacturing
- Communication skills
- Payroll
- Dietary aide experience
- Cash register
- English
- Serving
- Customer service (4 years)
- CRM software
- Pastry experience
- Web services
- Customer service
- Windows
- Search engines
- Remote access software
- Guest services
- Typing
- Customer support
- Hospitality
- Quick service & fast food restaurant
- Inside sales
- Restaurant experience
- Analysis skills
- Dietary department experience
- Filing
- Eclipse
Certification
- ServSafe
- Food Handler Certification
Timeline
Call Center Representative
RemX
05.2025 - 08.2025
Customer Service Representative
Activus Connect
04.2024 - 03.2025
Customer Service Representative
Alorica Calling Center
10.2021 - 05.2023
Dietary Aide/Cook
Elmcroft | Eclipse Senior Living
09.2017 - 08.2019
Cashier/Cook
TSU College
08.2015 - 09.2017
Cashier/Customer Service
Sonic Drive-In
05.2011 - 10.2013
Personal Assistant
eastwood community park
06.2009 - 09.2009
Customer Service Representative
TSU college
06.2007 - 07.2015
High School Diploma -
Avignon Academy
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