Denise Barrientos
Dale,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service at El Alma. Proven ability to excel in fast-paced environments, demonstrating exceptional multitasking and effective team collaboration. Adept at handling complaints and enhancing guest experiences, consistently ensuring satisfaction through attentive service and active listening.
Overview
1
1
year of professional experience
Work History
Waitress
El Alma
Austin, TX
01.2025 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
OGP
Walmart
Bastrop, TX
08.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Exhibited strong focus on detail during assignment execution.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Cedar Creek High School
Bastrop, TX05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Food running
- Active listening
- Performance improvement
- Time management
- Supply restocking
- Ordering procedures
- Verbal and written communication
- Order delivery
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
El Alma
01.2025 - 03.2025
OGP
Walmart
08.2024 - 01.2025
High School Diploma -
Cedar Creek High School