Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISE BATES

Norristown,PA

Summary

Dedicated Pharmacy Technician skilled in patient education, problem-solving, and data entry accuracy. Committed to maintaining confidentiality and ensuring exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician CPHT

UPENN RADNOR SPECIALTY PHARMACY
Radnor, Pennsylvania
06.2023 - Current
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Answered telephones to respond to questions or requests.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Assisted patients in understanding their medication instructions and usage directions. * Submit Prior Authorizations (PA) for medications daily

Pharmacy Technician

CVS PHARMACY
Blue Bell, Pennsylvania
01.2015 - 04.2023
  • Processed prescriptions accurately and efficiently for customer fulfillment.
  • Answered telephones to respond to questions or requests.

Education

GED -

RADNOR SENIOR HIGH SCHOOL
Radnor, PA
02-1991

Skills

  • Patient education
  • Problem solving
  • Time management
  • Resolving customer issues
  • Confidentiality and HIPAA
  • Effective communication
  • Answering customer questions
  • Data entry accuracy

Certification

  • PTCB.ORG CERTIFIED PHARM. TECH JUNE 15,2023

Timeline

Pharmacy Technician CPHT

UPENN RADNOR SPECIALTY PHARMACY
06.2023 - Current

Pharmacy Technician

CVS PHARMACY
01.2015 - 04.2023

GED -

RADNOR SENIOR HIGH SCHOOL
DENISE BATES