Dedicated Pharmacy Technician skilled in patient education, problem-solving, and data entry accuracy. Committed to maintaining confidentiality and ensuring exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician CPHT
UPENN RADNOR SPECIALTY PHARMACY
Radnor, Pennsylvania
06.2023 - Current
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Assisted in training new employees on pharmacy procedures.
Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Participated in continuing education and training to stay current with pharmacy practices and technology.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Answered telephones to respond to questions or requests.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Answered questions from customers regarding insurance coverage eligibility requirements.
Ensured accurate billing information was included on prescription orders prior to processing them.
Assisted patients in understanding their medication instructions and usage directions. * Submit Prior Authorizations (PA) for medications daily
Pharmacy Technician
CVS PHARMACY
Blue Bell, Pennsylvania
01.2015 - 04.2023
Processed prescriptions accurately and efficiently for customer fulfillment.
Answered telephones to respond to questions or requests.