Denise Baye
Gretna,LA
Summary
Proven professional with a track record of enhancing operational efficiency at Matrana's Produce, adept in organization and time management. Leveraged telephone skills and data entry expertise to streamline billing processes, significantly improving department productivity. Cultivates strong client relations through exceptional service and communication, driving satisfaction and loyalty.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
Retina Consultants of New Orleans
Metairie, LA
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents
Elderly Caregiver
Self Employed
New Orleans, LA
09.2016 - 06.2023
- Administered medication management software to track patient dosages, ensuring timely administration.
- Prepared and served nutritious meals, considering dietary restrictions and preferences to promote overall health.
- Applied mobile caregiving applications to schedule and document daily tasks, enhancing care coordination.
- Monitored vital signs and reported any significant changes to healthcare professionals, ensuring prompt intervention.
- Provided emotional support and companionship to reduce feelings of loneliness and improve mental well-being.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Clerical Billing
Matrana's Produce
Westwego, LA
01.2014 - 08.2016
- Increased cash flow by consistently following up on outstanding balances owed by patients or third-party payers.
- Implemented improvements to existing workflow processes, reducing errors and increasing overall efficiency within the department.
- Conducted regular audits of patient accounts to ensure accuracy and completeness of data entry.
- Streamlined billing processes for increased efficiency and productivity in the department.
- Maintained up-to-date knowledge of industry regulations, staying compliant with changing guidelines and best practices.
Education
Computer And Information Systems
Phillip Jr College
Marrero, LAHigh School Diploma -
L W Higgins High School
Marrero, LA05.1982
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Customer/Client relations
- Data inputting
- Schedule management
Timeline
Receptionist
Retina Consultants of New Orleans
08.2023 - Current
Elderly Caregiver
Self Employed
09.2016 - 06.2023
Clerical Billing
Matrana's Produce
01.2014 - 08.2016
Computer And Information Systems
Phillip Jr College
High School Diploma -
L W Higgins High School