Denise Boyle

Work History

Tom's Auto Service

Chandler, AZ

12.1989 - Current

Developed business plan and budget to maximize profitability.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Created marketing strategies to drive revenue and increase brand visibility.
Oversaw hiring process for new employees, from recruiting to onboarding training.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.

Brunswick Zone

Gilbert, AZ

08.2010 - 02.2012

Managed service staff to ensure customer satisfaction and compliance with company policies.
Developed and maintained relationships with customers, vendors, and suppliers.
Monitored service performance metrics to identify areas of improvement.
Resolved customer complaints in a timely manner.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Interviewed prospective employees and provided input on hiring decisions.
Evaluated individual performance and identified opportunities for improvement.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Created and managed budgets for travel, training and teambuilding activities.
Planned and led team meetings to review business results and communicate new and ongoing priorities.

Brunswick Zone

Mesa , AZ

06.2005 - 08.2010

League development and maintainence of bowlers and leagues.
Development and support to grow business within the bowling community as well as bringing in company parties and events.
Attended local Chamber of Commerce functions to become a name in the community.
Oversee the junior coordinator and program for youth bowling program development.
Grow the birthday party program, also was part of the development team to start the new birthday party program.
Help with counter sales when needed.