Denise Brown
Jacksonville,FL
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morrison Healthcare
06.2025 - Current
- Assisted patients in navigating healthcare services and inquiries.
- Responded to customer queries with accurate information and empathetic support.
- Collaborated with healthcare professionals to enhance patient experience and service delivery.
- Provided follow-up communication to ensure satisfaction and address concerns effectively.
- Adapted quickly to changes in procedures and technologies to improve service efficiency.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Home Health Aide
Excellsior Home Health
06.2022 - 03.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Coordinated transportation for patients to medical appointments, enhancing access to care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Patient Service Representative
Family Care Partners
04.2021 - 06.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Assisted in insurance verification processes to streamline patient registration and financial transactions.
- Maintained patient records with high accuracy, ensuring compliance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
William M Raines High School
Jacksonville, FL05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Clerical support
- MYDINNING and EPIC CRM system proficiency
Certification
- DILIGENT HANDS CNA TRAINING CERTIFICATE OF COMPLETION
Languages
English
Full Professional
Timeline
Customer Service Representative
Morrison Healthcare
06.2025 - Current
Home Health Aide
Excellsior Home Health
06.2022 - 03.2024
Patient Service Representative
Family Care Partners
04.2021 - 06.2022
High School Diploma -
William M Raines High School