Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Brown

Dallas

Summary

Customer-focused professional with a strong background in managing interactions and resolving issues to boost satisfaction. Skilled in fostering lasting client relationships through effective communication and support. Recognized for driving loyalty and enhancing customer experience through proactive engagement.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

NexRep
09.2025 - Current
  • Handled diverse inquiries through inbound calls, emails, and chats, providing timely and accurate information to enhance customer satisfaction.
  • Coordinated with teams to resolve complex customer concerns, enhancing overall service quality.
  • Managed issue resolution process, addressing customer concerns to maintain operational effectiveness.
  • Assisted in delivering health services information, ensuring clients received essential details for informed decision-making.

Merchandiser

Driveline Retail Merchandising
05.2025 - 03.2026
  • Assessed store products and arranged items on shelves to enhance visual merchandising.
  • Coordinated setup of new fixtures and displays to increase customer engagement and enhance shopping experience.
  • Assisted with inventory counts and product restocking to ensure product availability through effective stocking practices.

Customer Services Representative

Spectraforce
10.2024 - 03.2025
  • Addressed program inquiries, improving participant understanding and engagement.
  • Assisted patients with enrollment requirements, facilitating timely registration.
  • Managed patient information entry and updates in database systems, ensuring data accuracy.
  • Addressed program inquiries to enhance participant understanding and engagement.

Customer Service Representative

Continuum Global Solutions
08.2023 - 08.2024
  • Guided members and providers through inquiries on copayment structures and prescription coverage options to enhance understanding and satisfaction.
  • Secured and validated pre-authorizations to maintain compliance with regulatory standards and support efficient patient care.
  • Coordinated prescription entry and refills to facilitate timely access to medications for patients.

Education

High School Diploma -

Lincoln High School
Dallas, TX
05-1995

Skills

  • Client engagement
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Active listening
  • Phone etiquette
  • Relationship building
  • Computer proficiency
  • Data entry
  • Critical thinking

Timeline

Customer Service Representative

NexRep
09.2025 - Current

Merchandiser

Driveline Retail Merchandising
05.2025 - 03.2026

Customer Services Representative

Spectraforce
10.2024 - 03.2025

Customer Service Representative

Continuum Global Solutions
08.2023 - 08.2024

High School Diploma -

Lincoln High School