DENISE BRUNSON
Jacksonville,FL
Summary
Seeking a Customer Service Representative position with a focus on providing administrative and organizational support to help streamline program operations. Bringing strong communication, interpersonal, and organizational skills to effectively coordinate with team members and clients. Committed to contributing to the success of the organization through excellent attention to detail, problem-solving, and a dedication to customer service.
Overview
12
12
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Service, USPS
02.2022 - 05.2022
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Case, sort, and courier mail and packages 7 days a week to 1,500 customers.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Owner/Operator
Self Employed
08.2016 - 01.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Naval Air Warfare Command Weapons Division
Federal Government
02.2015 - 07.2016
- Screened calls, provided customer support via phone and email, scheduling meetings, and appointments for supervisors and staff personnel
- Draft, edit, track and process daily correspondence; including awards, and quarterly reports for staff and subordinate squadrons
- Maintained and managed training records, personnel files, and sensitive data for over 50 NAWCWD personnel while safeguarding Privacy Act information
- Expert in procuring office furniture and supplies during a renovation as a Government Purchase Credit holder
- Prepared and liquidated over 200 international travel orders and vouchers for NAWCWD new hires
Maritime Expeditionary Security Group ONE
United States Navy, USN
01.2010 - 07.2013
- Assisted the Judge Advocate General (JAG), staff personnel, and junior legal officers of 5 subordinate squadrons with Wills and Power of Attorneys, quarterly reports and legal cases
- Proofread, route, track classified and unclassified documents for 115 MESG-1 personnel
- Prepared and liquidated international travel orders for military and civilian personnel using the Defense Travel System
- Provided administrative support and customer service to staff personnel and subordinate squadrons to include phone calls, emails, scheduling appointments and meetings
- Draft, edit, review, and processed awards, memos, instructions, and Standard Operating Procedures
- Designated as command event planner, photographer and social media expert; to include generating fliers, posting weekly content, and command announcements.
Education
High School Diploma -
Ferndale High School
Ferndale, MI06.2003
Skills
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks and projects simultaneously
- Experience with data entry and record keeping
- Ability to work independently as well as part of a team
- Familiarity with budget tracking and expense reporting
- Knowledge of project management methodologies and tools
- Strong problem-solving and decision-making skills
- Understanding of program policies, procedures, and regulations
- Ability to prioritize tasks and meet deadlines
State
FL
City
Jacksonville
Timeline
Assistant Rural Carrier
United States Postal Service, USPS
02.2022 - 05.2022
Owner/Operator
Self Employed
08.2016 - 01.2022
Naval Air Warfare Command Weapons Division
Federal Government
02.2015 - 07.2016
Maritime Expeditionary Security Group ONE
United States Navy, USN
01.2010 - 07.2013
High School Diploma -
Ferndale High School