Summary
Overview
Work History
Education
Skills
Timeline
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Denise Burrell

Birmingham,AL

Summary

Dynamic Customer Service Manager with a proven track record at Publix, excelling in problem-solving and enhancing customer satisfaction. Skilled in Microsoft Office, I effectively led a team to reduce complaints and foster collaboration, ensuring a positive experience for all clients. Committed to delivering exceptional service and driving operational excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Publix
06.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Mailroom Clerk

Vallen Distribution Inc.
07.2024 - 01.2025
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.

Receptionist

PSI
12.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

High School Diploma -

Ensley Magnet High School
Birmingham, AL
05-1990

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Mailroom Clerk

Vallen Distribution Inc.
07.2024 - 01.2025

Customer Service Manager

Publix
06.2023 - Current

Receptionist

PSI
12.2022 - 02.2024

High School Diploma -

Ensley Magnet High School

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