Denise Burrell
Birmingham,AL
Summary
Dynamic Customer Service Manager with a proven track record at Publix, excelling in problem-solving and enhancing customer satisfaction. Skilled in Microsoft Office, I effectively led a team to reduce complaints and foster collaboration, ensuring a positive experience for all clients. Committed to delivering exceptional service and driving operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Publix
06.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Mailroom Clerk
Vallen Distribution Inc.
07.2024 - 01.2025
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
Receptionist
PSI
12.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Ensley Magnet High School
Birmingham, AL05-1990
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Mailroom Clerk
Vallen Distribution Inc.
07.2024 - 01.2025
Customer Service Manager
Publix
06.2023 - Current
Receptionist
PSI
12.2022 - 02.2024
High School Diploma -
Ensley Magnet High School
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