Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Denise Chavez

San Angelo,Tx

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Loan Specialist

OneMain Financial
12.2021 - Current
  • Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
  • Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
  • Ensured compliance with federal regulations and company policies throughout all stages of loan process.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Customer Service Representative (TWC)

ICR
04.2020 - 12.2021
  • Managed approximately 50 incoming customer calls efficiently in fast-paced call center environment
  • Interviews individuals by phone and enters data into computer system with attention to detail and accuracy
  • Documented, researched, and resolved customer service issues.

Debt Collector Agent

ICR
10.2019 - 03.2020
  • Maintained complete compliance with federal, state, and local laws governing collection practices
  • Educated consumers about tterms of contracts and payment requirements
  • Helped resolve outstanding debts and secure payment arrangements with professional negotiation skills.

Manager

Mcdonald's
08.2017 - 10.2019
  • Responsible for cash handling through registers and routine cash to bank deposits
  • Led each shift by delegating, duties assigned tasks, and following up with team members
  • Oversees quality/safety standards
  • Customer Service

Education

High School Diploma -

Genesis High School
06.2016

Skills

  • Multitasking Ability
  • Detail Oriented
  • Computer literate
  • Call Management
  • Positive and Professional

Certification

  • Fair Debt Collection Act (FDCPA) Certified


Languages

Spanish
Professional Working

Timeline

Personal Loan Specialist

OneMain Financial
12.2021 - Current

Customer Service Representative (TWC)

ICR
04.2020 - 12.2021

Debt Collector Agent

ICR
10.2019 - 03.2020

Manager

Mcdonald's
08.2017 - 10.2019

High School Diploma -

Genesis High School
  • Fair Debt Collection Act (FDCPA) Certified


Denise Chavez