Denise Chavez
San Angelo,Tx
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
2021.12 - Current
- Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Ensured compliance with federal regulations and company policies throughout all stages of loan process.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Customer Service Representative (TWC)
ICR
2020.04 - 2021.12
- Managed approximately 50 incoming customer calls efficiently in fast-paced call center environment
- Interviews individuals by phone and enters data into computer system with attention to detail and accuracy
- Documented, researched, and resolved customer service issues.
Debt Collector Agent
ICR
2019.10 - 2020.03
- Maintained complete compliance with federal, state, and local laws governing collection practices
- Educated consumers about tterms of contracts and payment requirements
- Helped resolve outstanding debts and secure payment arrangements with professional negotiation skills.
Manager
Mcdonald's
2017.08 - 2019.10
- Responsible for cash handling through registers and routine cash to bank deposits
- Led each shift by delegating, duties assigned tasks, and following up with team members
- Oversees quality/safety standards
- Customer Service
Education
High School Diploma -
Genesis High School
06.2016
Skills
- Multitasking Ability
- Detail Oriented
- Computer literate
- Call Management
- Positive and Professional
Certification
- Fair Debt Collection Act (FDCPA) Certified
Languages
Spanish
Professional Working
Timeline
Personal Loan Specialist
OneMain Financial
2021.12 - Current
Customer Service Representative (TWC)
ICR
2020.04 - 2021.12
Debt Collector Agent
ICR
2019.10 - 2020.03
Manager
Mcdonald's
2017.08 - 2019.10
High School Diploma -
Genesis High School
- Fair Debt Collection Act (FDCPA) Certified