DENISE CLIFTON
GREENVILLE,NC
Summary
Skilled in customer service and maintaining a clean work record, I excelled at AETNA/CVS by effectively managing high-stress situations, enhancing customer loyalty, and resolving complaints with empathy. Demonstrated patience and composure across roles, significantly improving customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AETNA/CVS
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Coordinator
CONTINUMM GLOBAL
10.2020 - 08.2022
- ANSWER INBOUND CALLS FROM CUSTOMERS AND ADDRESS QUESTION AND CONCERNS
- PROVIDER INFORMATION ABOUT THEIR INSURANCE COVERAGE AND BENEFIT PLANS
- RESOLVE CONCERNS TO SIMPLIFY THEIR HEALTCARE EXPERIENCE
- NAVIGATE THROUGH MULITIPLE COMPUTER APPLICATION WITH SPEED AND ACCURACY
Customer Service Associate
FOCUS SERVICES
11.2019 - 10.2020
- FIELD INBOUND CALLS IN A PREFESSIONAL MANNER
- FOCUS ON CUSTOMER RETENTION
- RESPOND TO AND RESOLVE CUSTOMER QUESTIONS
- RESEARECH POSSIBLE SOLUTIONS TO CUSTOMER ISSUES
- SELL/UP SELL PRODUCTS ON CUSTOMERS ACCOUNT
- DEESCALATE UPSET CUSTOMERS
BUS DRIVER
BEAUFORT COUNTY SCHOOL
09.2019 - 11.2019
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transport student from the site to their home after school.
- Ensure the safety of all students while on the bus, during pick up and drop off.
Education
NCR - Human Resources Development
Pitt Community College
Winterville, NC10-2021
Associate of Applied Science - Medical Office Assistant
Miller Motte Tech
Greenville NC07-2010
High School Diploma -
J H Rose High School
Greenville NC06-1991
Skills
- Customer service
- Patience and composure
- Customer support
- Clean driving record
Timeline
Customer Service Representative
AETNA/CVS
09.2022 - Current
Customer Care Coordinator
CONTINUMM GLOBAL
10.2020 - 08.2022
Customer Service Associate
FOCUS SERVICES
11.2019 - 10.2020
BUS DRIVER
BEAUFORT COUNTY SCHOOL
09.2019 - 11.2019
NCR - Human Resources Development
Pitt Community College
Associate of Applied Science - Medical Office Assistant
Miller Motte Tech
High School Diploma -
J H Rose High School
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