Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENISE COND

WEBSTER

Summary

Custer Services Expert with over 15 years of extensive expertise in customer relations and team management, known for innovative approaches in enhancing service operations. Demonstrates proficiency in Salesforce and Microsoft Office, driving process improvement and staff training to elevate customer service standards. Passionate about leveraging skills to foster collaborative environments and explore new opportunities for growth and development.

Overview

18
18
years of professional experience

Work History

DIGITAL SOLUTIONS EXPERT

Xerox
12.2022 - 12.2024
  • Company Overview: (A Plus solutions)
  • Resolve printer issues via calls, emails, ensuring uninterrupted client operations
  • Coordinate technician visits, enhancing service efficiency and client satisfaction
  • Manage product orders, maintaining seamless supply chain operations
  • Update inventory spreadsheets, ensuring accurate printer tracking and timely upgrades
  • Facilitate email support, improving client communication and response time
  • (A Plus solutions)

SERVICE COORDINATOR

Kenrick Corporation
08.2022 - 12.2022
  • Company Overview: (Adecco)
  • Inbound call about homeowners issues/ or emails request sent in
  • Oversee tickets that homeowners submit
  • Write up contracts for repairs needed on homes as well as contracts for large jobs
  • Write up all contracts for snow plowing, gutter cleaning, lawn care, all for the next 3 years
  • (had to send out bids beforehand)
  • Administrative assistant
  • Answer calls or emails from property owners
  • Write up variances for properties as needed for work to be done
  • Write up violations as needed for property owners
  • Board Meeting packets
  • (Adecco)

CUSTOMER SERVICE ADMINISTRATOR

Orolia USA Inc.
06.2019 - 02.2022
  • Company Overview: (Nesco)
  • Making sure to give each and everyone the white glove service
  • Overseeing Repair Service Team
  • Incoming and outgoing shipments
  • Create bills for repairs, send them to customers, go over them and help make the best decision for them
  • Keep all customer information up to date in the system
  • All of the bills, as well as up-selling warranties on the products
  • (Nesco)

ONLINE SERVICE OPERATION SPECIALIST

Paychex
11.2018 - 06.2019
  • Company Overview: (AppleOne)
  • Process orders in HRIS.net and Salesforce
  • (AppleOne)

OPERATIONS SUPERVISOR ON CUSTOMER SERVICE PROGRAM

Concentrix
07.2013 - 08.2018
  • Started as a Customer Service Representative taking inbound calls for a client making reservations
  • Team Lead on a newspaper program
  • Supervisor on that program and start up new digital portion
  • Overseeing the internal switchboard for Concentrix and the training and move to new location

TEAM MANAGER

Sutherland Global
06.2007 - 06.2013
  • Started as Consultant on Cox Communications taking inbound calls for Technical support
  • 6 months on the program I progressed to the Assist Team
  • Interim Team Manager role for 6 months then to a full Team Manager

Education

High School -

Brockport High School
01.1989

Skills

  • Customer Service
  • Team Leadership
  • Microsoft Office
  • Salesforce
  • HRIS
  • Operations Management
  • Staff Training
  • Conflict Resolution
  • Contract Management
  • Administrative Support
  • Inventory Management
  • Customer Relations
  • Team Management
  • Process Improvement
  • Technical support
  • Client communication
  • Inventory management
  • Product ordering
  • Service coordination
  • Customer service
  • Relationship management
  • Contract writing
  • Process improvement
  • Data entry
  • Order processing
  • Scheduling appointments
  • Team leadership
  • Problem solving
  • Time management
  • Multitasking
  • Teamwork and collaboration
  • Quality assurance
  • Task prioritization
  • Google drive
  • Problem-solving
  • Organizational skills
  • Dependable and responsible
  • Friendly, positive attitude
  • Networking

Timeline

DIGITAL SOLUTIONS EXPERT

Xerox
12.2022 - 12.2024

SERVICE COORDINATOR

Kenrick Corporation
08.2022 - 12.2022

CUSTOMER SERVICE ADMINISTRATOR

Orolia USA Inc.
06.2019 - 02.2022

ONLINE SERVICE OPERATION SPECIALIST

Paychex
11.2018 - 06.2019

OPERATIONS SUPERVISOR ON CUSTOMER SERVICE PROGRAM

Concentrix
07.2013 - 08.2018

TEAM MANAGER

Sutherland Global
06.2007 - 06.2013

High School -

Brockport High School
DENISE COND