Denise Conner
Fort Wayne,IN
Summary
To secure a position that utilizes my training and skills while making a contribution to the success of the company.
Overview
32
32
years of professional experience
Work History
Dispatch Supervisor
ABF Freight
Fort Wayne, IN
04.2023 - Current
- Directed dispatching, routing, and tracking of 22 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Freight Labeler
80/20
06.2018 - 04.2023
- Ensured all domestic and foreign shipments included correct paperwork and signatures.
- Collaborated with other departments on supply and quality issues.
- Obtained shipping instructions via email or phone from customers.
- Directed drivers and loaders ensuring the correct product went on the correct truck.
- Solved problems regarding BOLs, billing, and packages.
- Safely operated forklift.
- Reviewed products and shipping information to ensure accuracy.
Administrative Assistant/Office Manager
Tri Fire Consultants
11.2009 - 06.2018
- Wrote professional memorandum, letters and marketing copy.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Created and maintained all files.
- Daily use of Outlook, Word, Excel and QuickBooks.
- Coordinated, scheduled and arranged meetings and travel calendars, including business and social events.
- Researched property and/or products related to files.
- Proof read reports.
- Input and balanced all invoice and expenditure data.
Food Server
Cracker Barrel Old Country Store
06.2006 - 12.2010
- Provided friendly and attentive service.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted co-workers whenever possible.
Property Tax Specialist
Waterfield Mortgage
05.1996 - 04.2006
- Created and maintained accurate escrow accounts.
- Responsible for obtaining and paying property tax bills for 10 states.
- Researched and resolved tax liens.
- Answered phones and emails while keeping thorough records.
- Assisted others during peak times.
General Manager/Resolution Manager
Chi-Chi's Restaurant
05.1992 - 04.1996
- Managed, trained and motivated all staff to continuously improve knowledge and abilities in their individual areas.
- Hired and fired as needed to ensure a proper, knowledgeable staff.
- Oversaw scheduling for adequate coverage during peak times while keeping labor cost within budget.
- Resolved employee and customer issues expediently.
- Prepared weekly, monthly and annual profit and loss statements.
- Managed inventory in order to keep food and liquor costs within budget.
- Attended meetings and training sessions to keep up with the company brand.
- Moved to various location within the US to resolve problems involving food, liquor, labor or operating costs.
Education
Aeronautical/Aerospace Engineering
Embry-Riddle Aeronautical University
Prescott, AZEMT
New Haven Fire Department
New Haven, IN2011
Skills
- Organized
- Strong interpersonal skills
- Self-sufficient
- Excellent problem solver
- Quick learner
- Reliable
Timeline
Dispatch Supervisor
ABF Freight
04.2023 - Current
Freight Labeler
80/20
06.2018 - 04.2023
Administrative Assistant/Office Manager
Tri Fire Consultants
11.2009 - 06.2018
Food Server
Cracker Barrel Old Country Store
06.2006 - 12.2010
Property Tax Specialist
Waterfield Mortgage
05.1996 - 04.2006
General Manager/Resolution Manager
Chi-Chi's Restaurant
05.1992 - 04.1996
Aeronautical/Aerospace Engineering
Embry-Riddle Aeronautical University
EMT
New Haven Fire Department