Denise Conradi
Groveland,FL
Summary
Results-driven Sales Professional with extensive experience in driving sales and building client relationships. Expert in identifying customer needs and delivering tailored solutions. Strong communicator with skills in negotiation and problem-solving. Proven team leader with a proactive approach to achieving sales targets.
Overview
30
30
years of professional experience
Work History
Account Manager
SYSCO Food Services
Ocoee, Florida
08.2007 - Current
- Supported customer accounts for food service clients across Sysco distribution territory.
- Evaluated pricing options to support accurate service delivery and client satisfaction. contracts and account details to support accurate service.
- Reviewed pricing, contracts, and account details for accurate service support.
- Built relationships with restaurant and hospitality customers through regular follow-up.
- Communicated inventory needs to support food service supply planning.
- Coordinated product orders with sales teams and warehouse operations.
- Managed customer accounts for food service clients across SYSCO distribution territory.
- Prepared account updates and order information for internal teams.
- Maintained organized records for customer service and account activity.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as a main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Prepared monthly financial statements for each account.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Onboarded new team members to integrate into the organization.
- Collaborated with sales team to determine the best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers.
- Identified and pursued potential sales leads through targeted outreach efforts. through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Developed pricing models for various products and services based on market conditions.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Utilized problem-solving skills when dealing with difficult customers.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Provided technical assistance during product demonstrations or presentations.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
Account Manager - Contract Sales Department
Sysco Food Service
08.2007 - Current
- Build and maintain trusting and lasting customer relationships
- Analyze and evaluate Customer contracts and track compliance
- Track expiring contracts
- Evaluate market trends and recommend products to customers based on business needs and goals
- Proficient in Salesforce, Shop and AS 400 systems
- Utilize Sysco business tools such as menu analysis and online sale tracking and communications
- Actively utilizes Sysco proprietary tool for planning and forecasting for sales growth and maintaining updated customer files and profiles
- Collaborated with sites to resolve issues with customer items and implemented corrective action plans promptly
- Communicate with manufacturers, vendors and brokers to ensure product availability and supply.
- Established vendor relationships to facilitate product supply. for companies waiting to establish relationships with Sysco
- Communicate and maintain required New Proprietary items for customer groups with other contract sales representatives across multiple warehouses
- Communicate and maintain required LTOs with other contract sales representatives across multiple warehouses to execute events in a timely manner.
- Coordinate customer requirements with merchandising and buyers to maintain adequate inventory levels to sustain customers' business requirements.
- Contact carriers to facilitate delivery and timely arrival for product to the needed warehouse
- Work and communicate with multiple warehouses and personnel across the country and communicate needed inventory and delivery of product and expected establishment of service for the customers group
- Manage deliveries to the routing schedule published by the transportation department, worked with delivery partners and transportation to ensure proper delivery.
- Recommended services to customers to support growth and enhance customer loyalty.
- Analyzed customer business needs and tailored a mix of products and services to effectively address those needs
- Facilitate solutions to any problems that may arise for the customer or Sysco
- Maintain AR for customers to remain in good standing, help analyze and present payment options that help both parties maintain business.
- Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit, margin data, targeted inventory etc.
- Lead House for two concepts across multiple Sysco Sites
- Handled bringing on a group that is serviced across the country with AMs and CEX Managers. Managing order guides, inventory and deliveries to ensure that we are following MSAs.
- Coordinated with manufacturers to ensure timely and efficient uploads to DPM through ONSA submissions
- Handled bringing on a group that is serviced across the country with AMs and CEX Managers. Managing order guides, inventory and deliveries to ensure that we are following MSAs.
Sysco Foods - Virginia
Sysco Food Service
09.1996 - 06.2007
- Assumed management of Will Call office, ensuring seamless operations following the manager's retirement.
- Selected outgoing orders based on inventory and customer requests.
- Engaged with customers and salesforce in a warehouse to facilitate order placement and pickups.
- Delivered product to customer and salesforce teams vehicles from the warehouse
- Collect payments for customers orders that needed to be paid prior to receiving will call orders
- Provided exceptional customer service to improve client satisfaction and foster loyalty.
- Breakdown pallets onto pallets that fit the warehouse configurations
- Interacted with the inbound delivery drivers
- Keyed all the orders for the school bid business's out bound deliveries
- Assistant Marketing Associate for one of the top writing Marketing Associate
- Managed tasks and duties in the absence of the primary associate to maintain workflow. for top writing Marketing Associate
Skills
- Knowledge of Salesforce, AS 400, Word and Excel systems
- Customer relationship management (CRM)
- Account management
- Key account management
- Account strategy
- Territory management
- Sales solutions
- Forecasting
- Vendor management
- Complex customer interactions
- Organizational skills
- Excellent time management skills
- Meticulous with details
- Data-driven decisions
- Problem solving
- Conflict resolution
- Results-oriented under pressure
- Strategic decision-making
- Team leadership
- Cross-functional collaboration
- Team collaboration
- Positive communication
- Communication effectiveness
- Relationship building
- Customer loyalty
- Goal oriented
- Multi-tasking
- Product training
- Compliance requirements
- Compliance requirements
- Forecasting
Military Service-
- September 1986 - May 1991
- Served in the United States Marine Corp for almost 5yrs
- Served in California, South Carolina, North Carolina and Okinawa Japan
Additional Qualities
-I love working. I am very organized. Enjoy challenges. Very good problem solver. Able to step back and see the full picture of a situation and make good decisions. Quick on my feet and can easily think of solutions during a crisis. I excel in self-supervision and self-improvement. I have a passion and love for learning new skills and effectively developing organizational capabilities and integration of objectives to be as efficient as possible. I love teaching and helping the Account Managers that I work with around the country to accomplish the goals needed to make our customers successful.
Timeline
Account Manager
SYSCO Food Services
08.2007 - Current
Account Manager - Contract Sales Department
Sysco Food Service
08.2007 - Current
Sysco Foods - Virginia
Sysco Food Service
09.1996 - 06.2007