Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise Cordova

El Paso

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.

Overview

6
6
years of professional experience

Work History

TFC Case Manager

Upbring
08.2023 - Current
  • Conduct needs assessment, obtain pertinent information, and establish program goals for UC
  • Provide case management services and support to foster care parents and families and UAC in accordance to licensing standards, ORR Cooperative Agreement, ORR policies and procedures, agency and CARF standards, and funding requirements
  • Provide direct care services to the UC; interact with UC in the foster care home and outside activities
  • Complete Preliminary Service Plan (PSP) within 72 hours of UC placement
  • Coordinate any identified needs for minor through community-based services
  • Complete ORR Initial Service Plan (ISP) and assessment within 7 days of UC placement
  • Review and complete placement packet with foster parents and UC
  • Conduct initial 7 days visit and monthly home visits for assigned caseload to assess UC’s mental, emotional, and social well-being
  • Other duties and projects as assigned

Case Manager

Compass Connections
03.2021 - 08.2023

• Meet all federal and state regulatory guidelines and standards that are applicable to this position


•Maintain a case load in accordance with agency policies and procedures and licensing and contract standards


•Participate in workshops, seminars, education programs and other activities that promote professional growth and development


•Maintain a minimum number of weekly contacts with children and families


•Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety


•Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through best possible supports, and follow ups are conducted as needed


•Engage and involve children and their sponsors in the casework process


•Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes


•Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements


•Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region

Direct Care Worker

BCFS Health And Human Services
09.2019 - 07.2021
  • Supervise children, using actions to ensure the safety and well-being of each child, effectively communicate facility and programmatic behavioral expectations and limitations to children, and maintain compliance with agency policies and procedures.

File Clerk

BCFS Health And Human Services
07.2020 - 02.2021
  • Provide general clerical support to case managers, clinicians, and shelter as assigned
  • Maintain a comprehensive filing system and be able to locate and retrieve information from files as directed.

Teacher's Assistant

Ibero Academy
04.2018 - 05.2019
  • Supported student learning objectives through personalized and small group assistance
  • Documented student progress and communicated with parents to keep informed.

Education

Master of Arts - Public Administration

University Of Phoenix
Tempe, AZ
12.2024

Bachelor of Arts - Sociology

The University Of Texas At El Paso
El Paso, TX
12.2018

Skills

  • Case management
  • Teamwork
  • Multitasking abilities
  • Community Outreach
  • Organizational skills
  • File/records maintenance

Languages

Spanish
Native or Bilingual

Timeline

TFC Case Manager

Upbring
08.2023 - Current

Case Manager

Compass Connections
03.2021 - 08.2023

File Clerk

BCFS Health And Human Services
07.2020 - 02.2021

Direct Care Worker

BCFS Health And Human Services
09.2019 - 07.2021

Teacher's Assistant

Ibero Academy
04.2018 - 05.2019

Master of Arts - Public Administration

University Of Phoenix

Bachelor of Arts - Sociology

The University Of Texas At El Paso
Denise Cordova