Denise Cortinas
North Hollywood,CA
Summary
Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
11
11
years of professional experience
Work History
Environmental Service Technician
Encino Hospital Medical Center
07.2023 - Current
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Assisted in emergency preparedness efforts, including participation in drills and ensuring proper storage of emergency equipment supplies.
- Maintained a safe environment for patients, staff, and visitors by performing regular inspections of equipment and facilities.
- Monitored spaces for environmental safety hazards.
- Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Maintained patient and hospital confidentiality.
- Set up beds or other furniture in rooms.
Environmental Service Technician
Providence Saint Joseph Medical Center
07.2022 - 04.2023
- Followed infection control guidelines while performing duties throughout the facility.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Observed safety procedures when working with hazardous materials such as chemicals or biohazardous waste.
- Complied with OSHA standards related to environmental services operations.
- Maintained cleanliness and presentation of waiting area and rooms.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Responded promptly to emergency requests for service such as spills or flooding.
- Maintained records related to cleaning tasks performed on a daily basis.
- Ensured proper use of chemicals in accordance with manufacturer instructions and safety protocols.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
- Reviewed work assignments regularly for accuracy and completeness prior to submitting reports.
- Provided assistance in setting up rooms for special events upon request.
- Cleaned windows inside and outside using ladders or scaffolding when necessary.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Sanitized floors and walls to protect workers.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
- Complied with company policies regarding safe storage of chemicals.
- Followed sanitation schedule and documented cleaning activities.
- Disassembled and assembled equipment for proper cleaning.
- Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Confirmed properly labeling and storage of chemicals and cleaning items.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
Sales Associate
Kohl's Department Store
12.2017 - 04.2021
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items
- Processed customer orders and checked carts for additional merchandise
- Unloaded, unboxed, and transported merchandise and set up attractive displays
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported company mission and values through honesty, integrity, and high-quality performance
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Monitored aisles, restocked store shelves, organized store products, and cleaned spills
- Assessed needs and recommended products aligned with customer budget and preferences
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Intern Medical Billing & Insurance Coding
Valley Occupational Medical Center
12.2012 - 03.2013
- Assisted with Medicare billing by updating the bill review and entering patient demographics
- Verified insurances through telephones
- Assisted with medical coding for lab work
- Facilitated administrative duties such as filing, scanning and faxing
- Managed conexum data entry by completing worker's compensation patient information
- Assisted with EOBs and proof of service and liens
- Skill training includes Medisoft, Medcin, HIPAA, ICD-9 and CMS compliance
- Trained to monitor patient accounts, collection delinquencies and post payments to insurance companies.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Sorted and organized files, spreadsheets, and reports.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Used data entry skills to accurately document and input statements.
Education
Medical Billing & Insurance Coding -
United Education Institute (UEI) College
Encino, CA12-2012
Skills
- Medisoft
- Medcin
- HIPAA
- ICD-9 and CMS
- Medisoft (software)
- MS Word/Excel
- MS Outlook
- Medical/Dental Terminology
- Insurance Verification
- Medical Records
- Policy and Procedure Adherence
- Time Management
- Problem-Solving
- Reliable and Punctual
- Listening Skills
- Team Player Mentality
- Energetic Self-Starter
- Communication and Interpersonal Skills
- Customer- and Service-Oriented
- Cross-Functional Teamwork
- OSHA Compliance
- Adaptable and Flexible
- Strong Work Ethic
- Sanitation Procedures Knowledge
- Multitasking and Prioritizing
- Contaminated site cleanup
- Hazardous Materials Handling
- Cleaning and organizing abilities
- Deep Cleaning Protocols
Timeline
Environmental Service Technician
Encino Hospital Medical Center
07.2023 - Current
Environmental Service Technician
Providence Saint Joseph Medical Center
07.2022 - 04.2023
Sales Associate
Kohl's Department Store
12.2017 - 04.2021
Intern Medical Billing & Insurance Coding
Valley Occupational Medical Center
12.2012 - 03.2013
Medical Billing & Insurance Coding -
United Education Institute (UEI) College