Denise Coyne
Milan,IL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. I am very passionate about continuous learning and growing professionally and personally.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Manager
Quad City Orthodontics
07.1990 - Current
- Managed all HR responsibilities of 25 employees.
- Payroll
- Accounts receivable and payable
- Managed employee benefits-401K, Insurance, etc
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer software
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
Dental Assistant
Diehl & Diehl Orthodontics
06.1989 - 07.1990
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for orthodontics
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Waitress
Deb's Drive In
04.1986 - 12.1991
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Dental Assistanting -
Blackhawk College
Moline, IL05.1989
High School Diploma -
Sherrard High School
Sherrard, IL05.1987
Skills
- Human Resources
- Accounts Payable and Receivable
- Orientation and Training
- Professional Development
- Staff Scheduling Procedures
Certification
Member of American Association of Dental Office Managers (AADOM). I currently hold the highest distinction in AADOM, which is Diplomate of Dental Office Managers (DAADOM).
I am currently studying for SHRM-CP certification.
Timeline
Office Manager
Quad City Orthodontics
07.1990 - Current
Dental Assistant
Diehl & Diehl Orthodontics
06.1989 - 07.1990
Waitress
Deb's Drive In
04.1986 - 12.1991
Dental Assistanting -
Blackhawk College
High School Diploma -
Sherrard High School
Member of American Association of Dental Office Managers (AADOM). I currently hold the highest distinction in AADOM, which is Diplomate of Dental Office Managers (DAADOM).
I am currently studying for SHRM-CP certification.
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