Denise Croke
Patchogue,NY
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
17
17
years of professional experience
Work History
Bartender
Tonys Asian Fusion
06.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Revel Revel Restaurant & Bar
04.2018 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
J&R's Steak House
01.2014 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bartender
Jillys Pub
06.2011 - 02.2014
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Partos Italian Bistro
10.2006 - 06.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Informed customers about daily and seasonal specials.
Education
No Degree - Business And Child Care
Borough of Manhattan Community College of The City University of New York
New York, NYPCA - Phlebotomy And EKG
New York Institute of Medical Careers
Woodside, NY10.2011
High School Diploma -
Riverhead High School
Riverhead, NY06.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
Timeline
Bartender
Tonys Asian Fusion
06.2022 - 03.2024
Bartender
Revel Revel Restaurant & Bar
04.2018 - 11.2020
Waitress
J&R's Steak House
01.2014 - 03.2018
Bartender
Jillys Pub
06.2011 - 02.2014
Waitress
Partos Italian Bistro
10.2006 - 06.2011
No Degree - Business And Child Care
Borough of Manhattan Community College of The City University of New York
PCA - Phlebotomy And EKG
New York Institute of Medical Careers
High School Diploma -
Riverhead High School