Denise Cruz
Canandaigua,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
20
20
years of professional experience
Work History
Supervisor
Levi Strauss & Company
10.2017 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- MS Word, Outlook, Power Point, RFID System, Okta, Azure, Workday, Yoobic and Teams
- MPOS System, SFS/ BOPIS
- Visual Merchandising, Monthly Floorsets,
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Streamlined merchandise replenishment process, minimizing downtime between restocking periods on the sales floor.
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Organized store merchandise racks by size, style, and color.
- Developed merchandising strategy to efficiently move overstock.
- Organized and Detailed- Stockroom is well maintained, all product has a place for its Dept
- Open Closing procedures/ Cash Handling
- Loss Prevention/ Recovery
Cosmetic Counter Manager
Peebles Department Store
05.2016 - 08.2017
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Introduced initiatives and sales strategies to exceed goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager/Floor Supervisor
BCBGMAXAZRIA
07.2015 - 01.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Stylist Sales Associate
GUESS Factory
10.2011 - 01.2015
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Demonstrated expert knowledge of various fabrics, garment construction techniques, and proper care instructions when assisting clients with purchases.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Translated inspiration into action by solving customer styling needs.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Assistant Manager
Olympia Sports Inc.
08.2007 - 09.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Layaway Department Manager
Walmart
11.2003 - 12.2005
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Stores and releases merchandise and receives payments for merchandise held in layaway department: Places ordered merchandise on shelves in storeroom.
- Receives payments on account and final payments for merchandise and issues receipts, using cash register.
- Contacts customer when specified period of time has passed without payment to determine if customer still wants merchandise.
- Releases merchandise to customer upon receipt of final payment, or when customer opens charge account, or routes merchandise for delivery to shipping or delivery department.
- Packs merchandise when picked up by or being delivered to customer.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Geneva Sr. High School
Geneva, NY06.1989
Skills
- Operations Management
- Business Development
- Goal-Oriented
- Effective Communication
- Task Prioritization
- Industry Knowledge
- Active Listening
- Conflict Resolution
- Quality Control
- Organizational Skills
- Goal Setting
- Leadership Abilities
- Inventory Control
- Staff Discipline
Timeline
Supervisor
Levi Strauss & Company
10.2017 - Current
Cosmetic Counter Manager
Peebles Department Store
05.2016 - 08.2017
Assistant Manager/Floor Supervisor
BCBGMAXAZRIA
07.2015 - 01.2016
Stylist Sales Associate
GUESS Factory
10.2011 - 01.2015
Assistant Manager
Olympia Sports Inc.
08.2007 - 09.2009
Layaway Department Manager
Walmart
11.2003 - 12.2005
High School Diploma -
Geneva Sr. High School