Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

DENISE DANIELS

PUBLIC SERVICE ELECTRIC & GAS (PSE&G)
Elizabeth,NJ
1
Certification
3
years of professional experience

Customer Service Representative supporting residential and commercial utility customers with billing, payments, service requests, and account inquiries. Resolves issues through account research, policy explanation, and documentation while navigating multiple customer information systems to keep records accurate. Delivers high-volume service in a regulated utility environment while meeting productivity, quality, and customer satisfaction standards.

Work History

Customer Service Representative

1 Year
PUBLIC SERVICE ELECTRIC & GAS (PSE&G) | 08.2025 - Current
  • Provide high-volume customer support to residential and commercial customers regarding utility accounts, billing, payments, services, and account inquiries.
  • Research account information, identify issues, investigate concerns, and provide timely resolutions in accordance with company policies and procedures.
  • Clearly explain billing information, utility policies, payment options, and available services to customers.
  • Navigate multiple computer applications and customer information systems while maintaining accuracy and efficiency.
  • Document customer interactions, account activity, and resolutions accurately in company systems.
  • Maintain established productivity, quality, compliance, and customer service standards in a fast-paced environment.

Credit & Collections Representative

2 Years
PUBLIC SERVICE ELECTRIC & GAS (PSE&G) | 08.2023 - 08.2025
  • Managed high-volume inbound and outbound customer inquiries involving credit, collections, billing, payments, and delinquent residential and commercial utility accounts.
  • Analyzed account history and customer circumstances to determine appropriate payment solutions and resolve delinquent account issues.
  • Negotiated and established deferred payment arrangements and financial assistance options in accordance with applicable policies.
  • Interviewed customers to assess account needs, investigate billing concerns, resolve disputes, and determine appropriate solutions.
  • Processed payments, security deposits, account adjustments, and related transactions while maintaining strong data accuracy.
  • Explained utility rates, credit policies, billing information, and payment options clearly and professionally.
  • Maintained accurate documentation and protected sensitive customer and financial information while balancing service, collections, compliance, and productivity objectives.

Education

High School Diploma

Elizabeth High School | Elizabeth, NJ | 01.1999

Skills

Customer communications
Issue resolution & escalations
Cross-functional collaboration
High-volume operations
Microsoft Office
Credit & collections
Account analysis
Documentation & reporting
Compliance & policy adherence
Quality & performance metrics

Certification

Security Officer Registration Act (SORA) License — Ezzerra Security Agency, Hillside, NJ

Timeline

Customer Service Representative

PUBLIC SERVICE ELECTRIC & GAS (PSE&G)
08.2025 - CurrentRead More

Credit & Collections Representative

PUBLIC SERVICE ELECTRIC & GAS (PSE&G)
08.2023 - 08.2025Read More

Elizabeth High School

High School Diploma
Read More
DENISE DANIELS